Field Service Technician
Company: Putzmeister
Location: Allentown
Posted on: January 1, 2026
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Job Description:
Summary: Act as the Putzmeister Field Service Representative in
the assigned region and build / maintain business relationships
which position Putzmeister as providing Premier Product Support.
Establish regular communications and planning cadence with Regional
Sales Directors and Parts Sales Representatives to achieve sales
and product support objectives. Essential Duties and
Responsibilities: ? Manage time and territory to provide timely &
effective resolution of customers’ equipment problems / concerns in
the field, sometimes in difficult situations. ? Travel to customer
locations, often on very short notice, to perform in-depth
troubleshooting on electrical, hydraulic, mechanical, and
interrelated problems. ? Professionally communicate information
concerning repairs, production issues, product quality, or customer
related issues. ? Provide in-service or commissioning of new
equipment at customer locations. Complete handover documentation. ?
Provide professional training on machine operation, trouble
shooting, and repair techniques to customers / agents in the field.
? Provide technical support to the agent / customer via multiple
channel paths (email, telephone, text, etc.) and manage Warranty /
Goodwill issues and concerns. ? Coordinate Boom inspections and
welding repairs as needed for customers. Provide / complete the
required documentation for records. ? Market / Support Authorized
Service Centers (dealers) to customers for repair work and parts
purchases (in and out of warranty). ? Aid in evaluation and
selection of potential Service Centers (dealers). Assist and
measure service center against established PM Service Standards. ?
Prepare timely field service reports in a well written and concise
manner and file them on a weekly basis. ? Keep abreast of industry
technology and trends including concrete pumping applications /
processes. ? Perform additional duties as requested or required.
Qualifications: ? Excellent communication skills. ? 5-10 years of
technical experience. ? Travel 75%
Education/Certification/Training: ? Associates or BS degree in
Engineering, Heavy Equipment Technology, Industrial Technology, or
equivalent experience. ? In depth knowledge of mobile hydraulic,
electrical, and mechanical systems. ? Multi-lingual individual a
plus (Spanish and/or German) ? Concrete industry experience a plus
? Mandatory safety training (see “Total Compliance Management”
program). ? On-the-job training. Work Environment/Physical Demands:
? While performing the duties of this job, the employee is
regularly exposed to dust, working near moving mechanical parts;
occasionally exposed to chemicals. ? While performing the duties of
this job, the employee is regularly exposed to outdoor weather
conditions which may at times be extreme. ? While performing the
duties of this job, the employee is occasionally exposed to very
loud noise. ? Proper work attire, steel toe safety shoes, and
safety glasses/goggles must be worn at all times as required by
jobsite. ? While performing the duties of this job, the employee is
regularly required to stand, walk, stoop, bend, and use hands to
finger, handle or touch; frequently required to push and pull. ?
Ability to regularly lift and/or move up to 15 pounds; occasionally
lift and/or move up to 70 pounds. ? Specific vision abilities
required by this job include close, peripheral, and the ability to
focus. The physical demands described here are representative of
those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. The above information includes the general
details necessary to describe the principal duties of the job
identified and shall not be interpreted as a detailed description
of all the work requirements that may be inherent in the job.
Benefits we offer: Comprehensive benefits (medical, vision, and
dental insurance) Company paid Hospital Indemnity/Accident
Insurance HSA – incentives for company contributions FSA Plans
Company-paid Life Insurance Company paid Short term/Long term
Disability Paternity Leave 401K plan with company match Profit
sharing and Gain Sharing Company events Education Reimbursement
Boot Reimbursement Uniform Program Employee discount program
PI2af84ae89d83-37456-39005852
Keywords: Putzmeister, Philadelphia , Field Service Technician, Engineering , Allentown, Pennsylvania
