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Customer Success Agent (Evening Shift)

Company: Wodify
Location: Philadelphia
Posted on: August 17, 2019

Job Description:

Do you want to join a fast-growing, profitable company that has moved beyond start-up to become a recognized leader in our space? Wodify is on the cutting edge of gym management software with products empowering gyms, members, and coaches around the globe. Connecting the world to the future of fitness is the vision pushing us to cultivate beautiful yet simple software experiences with our product suite - Wodify Core, Wodify Arena, and Wodify Rise. To date, we've connected two million people and 4,500 gyms in 90 countries.

As a Customer Success Agent, you'll help our customers learn the ins and outs of our software while providing killer support, so that gym owners can achieve their business goals. Our first company value is to Serve With A Caring Heart, this role will do exactly that by empathizing with customers during every interaction. You'll work closely with your teammates to solve customer problems, collect feedback, and identify improvements.A Day in the Life:

  • Provide amazing service to customers via email, phone, and screen share
  • Lean on your expert product knowledge to help customers learn how to leverage our suite of products
  • Use creative solution-ing to proactively troubleshoot, escalate, and solve customers' technical problems or business challenges
  • Diffuse tough conversations with customers by leading with empathy, stepping into their shoes and trying to understand the challenges and opportunities they face
  • Lead training calls for new customers before they start using the software, to ensure successful onboarding experience
  • Expand, improve, and maintain our knowledge base of customer help documents
  • Collaborate with sales, onboarding, and marketing to maintain an amazing customer experience throughout the entire customer lifecycle
  • Work closely with our product and engineering teams to provide them with customer feedback and help prioritize bug fixes/feature requests
  • To support our West Coast customers the shift for this role is Monday through Thursday 12pm to 9pm and Friday 9am - 5pm EST

    Knowledge, Skills & Abilities:

    • 2+ years of experience in a customer service or support like role
    • Excellent written and verbal communication skills
    • Team player
    • Strong critical thinking skills
    • High EQ
    • Strong attention to detail and ability to multitask
    • Strong technical aptitude
    • A working knowledge of Microsoft excel skills and is familiar with vlookups, data sorting and logical functions
    • Experience with Zendesk (helpful, but not required)


      • Bachelor's degree required


        • Competitive salary and equity plan
        • Medical, Vision and Dental Insurance plus company-paid disability and life insurance
        • 401(k) plan and FSA
        • Generous PTO and Holiday Calendar
        • Team, social and philanthropy events
        • Weekly healthy meal delivery, subsidized by the company
        • Gym reimbursement and commuter benefits
        • Beautiful office fully stocked with coffee, snacks, and wine on tap

          The Application Process:

          • Fill out the online application form
          • Look out for an email from us about submitting a video application (here's why we do video applications) and completing a quick Wonderlic style test
          • Come to our office for in-person interviews with the team
          • If we think you're a fit, we'll make an offer (At least one reference from someone who can vouge for your work is required!)

            Click here to learn more about our amazing Customer Success Team!


Keywords: Wodify, Philadelphia , Customer Success Agent (Evening Shift), Sales , Philadelphia, Pennsylvania

Click here to apply!

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