PhiladelphiaRecruiter Since 2001
the smart solution for Philadelphia jobs

US IT Support Agent

Company: Phorest
Location: Philadelphia
Posted on: July 16, 2019

Job Description:

The Opportunity

We are seeking proactive, enthusiastic and passionate individuals for our Operations Department as we are growing this team rapidly. With a team in Philadelphia in a startup vibe, we seek individuals who want to be part of building our operations from the ground up. It is an ideal job for someone who loves dealing with people and keeping busy with lots of varied and exciting tasks. It is a role where you will be offered as much responsibility as you are able or willing to handle.

Responsibilities and Duties

The Customer Support Representative will be expected to take ownership of the investigation, diagnosis, and resolution of our clients technical and customer service related questions. Responding to calls from clients having issues with software, hardware, and peripheral devices. Customer Success is critical within the company to ensure customer satisfaction and retention, driving growth and helping clients extract maximum value from our products.

You will be expected to be a product expert and evangelist, understand your customers' needs in depth. You will also represent your customers internally and act as a liaison between the client, support, product, and implementation teams. Providing product feedback and escalation of critical service issues expeditiously is critical. Working with the US Customer Support Manager, you will be an important part of building this team.

This is a great opportunity to gain experience in a fast paced, customer focused SaaS company.

Core Duties:



  • Full-time role based on our clients' front line helpdesk



  • Answer all incoming Customer Support calls(approx 30+ per day)



  • Calls will be coming from the entire US with some Global clients too



  • Resolving problems by phone, email support or remote connection



  • Issue reporting, logging and troubleshooting



  • Reassign to Dev Engineers where appropriate



  • General Admin duties




    Qualifications and Skills



    • Ability to work hard, and have fun while doing so is a must



    • Cloud POS Software & Salon Management Software a big plus



    • Exceptional problem-solving skills are paramount



    • Knowledge of one or more CRM or Ticket tracking solutions would be an advantage



    • Strong written and verbal communication skills a must



    • Excellent teamwork skills



    • Be thorough, detail-oriented, and self-motivated



    • Work independently, as well as collaboratively



    • Experience within the Hair & Beauty industry a big plus


    • 1+ Years of relevant experience required.

      Company Summary

      Phorest powers over 6,000 salons and has been growing at more than 40% annually for 5 years in a row. The companys mission is to help 1 million salon owners to get their clients back more often, spending more, and generating more referrals.

      Our system touches every point of the salon experience. We have the salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and custom native apps per salon. In a typical month, Phorest processes over 500,000 online bookings and handles over 5.5 million appointments monthly.

      Benefits

      Phorest currently offers a range of fully employer-paid benefits including Medical, Dental, Life, AD&D, Short Term Disability, an EAP and wellness perks. Employees also have access to optional extras, such as a 401(k) and a range of upgraded insurance options.

Keywords: Phorest, Philadelphia , US IT Support Agent, Sales , Philadelphia, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


COMMISSION SALES - Top Earning Potential - Training Provided
Description: Are you a Commission Based Sales Rep looking for a way to make residual incomeAre you in a Financial Services role, but capped out on earning potentialDo you want to start your own business and be your (more...)
Company: USHEALTH Advisors
Location: Harrisburg
Posted on: 07/17/2019

Outside Sales/Route Sales Manager - Full Training
Description: Build a Great Career and a Great Life.Sales job title: Outside Sales/Route Sales Manager - Full TrainingFeel the freedom independence of managing your own protected route selling our National brands. (more...)
Company: Mac Tools
Location: Hackensack
Posted on: 07/17/2019

Route Sales Manager
Description: Join Ecolab's sales team as a Route Sales Manager in the Harrisburg, PA market. Within our industry leading Institutional division, this role offers comprehensive chemical products and solutions to meet (more...)
Company: Ecolab
Location: Harrisburg
Posted on: 07/17/2019


AVON Independent Sales Representative- Work from Home/ Start your Glam Gig
Description: Work from Home - Avon Sales Representative br About the Job br Work when you want and where you want. - make your own schedule. br Whatever your background, whether you come from Customer Service, (more...)
Company: Avon
Location: Hicksville
Posted on: 07/17/2019

AVON Independent Sales Representative- Work from Home/ Start your Glam Gig
Description: Work from Home - Avon Sales Representative br About the Job br Work when you want and where you want. - make your own schedule. br Whatever your background, whether you come from Customer Service, (more...)
Company: Avon
Location: Harrisburg
Posted on: 07/17/2019

Sales Support
Description: Job Description Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account or sign in with an existing account . Your (more...)
Company: BB&T Corporation
Location: Harrisburg
Posted on: 07/17/2019

AVON Independent Sales Representative- Work from Home/ Start your Glam Gig
Description: Work from Home - Avon Sales Representative br About the Job br Work when you want and where you want. - make your own schedule. br Whatever your background, whether you come from Customer Service, (more...)
Company: Avon
Location: Levittown
Posted on: 07/17/2019

At Home Customer Service Agent
Description: We are looking for Full and Part Time Customer Service Brand Agents to work from home No experience is required for this opportunity - we provide fully paid training Our Home Agents have ideal work (more...)
Company: MOMMY JOBS ONLINE
Location: Hackensack
Posted on: 07/17/2019

B2B Marketing & Sales Representative
Description: BenefitsThis Business to Business Marketing and Sales opportunity as a Benefits Consultant with our Aflac team will provide youSince 2000, Aflac has experienced a very successful advertising campaign (more...)
Company: Aflac
Location: Harrisburg
Posted on: 07/17/2019

Customer Service Lead Agent
Description: Customer Service Lead Agent Join a group of dedicated team members and help bring more flowers to more people The position is an entry-level customer service position. Opportunity to grow with company, (more...)
Company: Mommy Jobs online
Location: Lakewood
Posted on: 07/17/2019

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Philadelphia RSS job feeds