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Call Center Agent

Company: Contemporary Staffing Solutions
Location: Paoli
Posted on: November 11, 2018

Job Description:

Do you love animals? Enthusiastic Call Center Agents?are needed to help people with their furry friends in full-time positions in Paoli, PA! The Customer Care Associate is responsible for inbound and outbound calls while actively helping policyholders smile. The ideal candidate is passionate, positive, and creative! This temporary-to-hire position offers $13.44 an hour.Responsibilities of the Customer Care Associate include:

  • Consistently maintaining a positive outlook, focus, tone, and attitude.
  • Handling a high volume of incoming and outgoing calls (65+/day).
  • Empathizing and providing guidance to future customers and current policyholders through phone, email, and chat.
  • Working with policyholders to understand and address all claim outcomes, billing, and coverage inquiries.
  • Troubleshooting policyholder issues and assist in the submission of claims.
  • Documenting all interactions within insurance compliance standards.
  • Working a 40-hour work week with varied shifts, including nights, weekends and occasional holidays.Perks of Working with Our Client Company:Our client company celebrates and rewards its employees by offering amazing amenities on campus and a comprehensive benefits plan. Perks of working here include:
    • Fitness center (with on-site personal training staff, yoga classes, a basketball court, a weight room, a juice bar, massage services, and daycare facilities for gym patrons)
    • Bonuses and Incentives
    • 401K plan
    • Paid vacation and Paid Time Off
    • Free food
    • And more!Requirements:
      • Minimum of 2 years in a customer service role
      • Experience working in a call center or on the phones with customers
      • Proficient in applications such as Cloud-based environments, Microsoft Outlook and Office, Internet Explorer, Firefox, Safari, and Google Chrome
      • Organized and able to prioritize tasks
      • Can communicate clearly, professionally, and effectively on the phone as well as in writing
      • Bilingual (English/Spanish) a huge plus!
      • Excellent team player with proven ability to apply innovative ideas and critical thinking

        Keywords: Contemporary Staffing Solutions, Philadelphia , Call Center Agent, Sales , Paoli, Pennsylvania

        Click here to apply!

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