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PLAYER SERVICES REPRESENTATIVE

Company: SugarHouse Casino
Location: Philadelphia
Posted on: January 11, 2018

Job Description:

Summary: Provides casino slot players quality service to ensure their entertainment experiences exceed their expectation level. Acts as a bus greeter and executes player gift giveaways, Slot Tournaments. Completes new player sign-ups.

Guest Service Expectations:


  • Smile and make eye contact
  • Welcome with a warm greeting
  • Energetic and enthusiastic service
  • Entertain with hospitality
  • Thank and appreciate the business


    Essential Job Functions:


    • The Player Services Representative position is intended to provide assistance to the Player Services Department during high volume periods, such as promotional events, Slot Tournaments, or acts a KIOSK Ambassador.
    • Welcomes customers.
    • Responsible for executing new card sign-ups utilizing hand held devices and desk top computers at the Rush Rewards Center, Bus welcoming area, and Event Center. Responsible for Slot Tournaments and KIOSK assistance as needed
    • Informs members of benefits, contests and promotions.
    • Replaces lost club cards.
    • Distributes promotional items in accordance with specific guidelines excluding discretionary authority to issue promotional play.
    • Employee acting in the role of a Player Services Representative will be required to obtain a nametag with access code ---K--- from Human Resources that will be worn only when working as a Player Services Representative
    • Responds to guest questions, issues and concerns in a courteous and professional manner. Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities.
    • Complies with internal controls, standards and procedures.
    • Performs all other duties as assigned.


      Qualifications:


      • Must be 21 years of age or older.
      • High school diploma or equivalent.
      • One or more years in a customer service environment.
      • Excellent customer service and interpersonal skills.
      • Ability to communicate with team members and guests
      • Available to work flexible shifts, weekends and holidays.
      • Ability to obtain and maintain all necessary licensing.


        Physical and Mental Demands:


        • Regularly required to walk, stand, see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms.
        • Frequently required to stoop and kneel.
        • Must occasionally lift up to 25 pounds.
        • Ability to work in a noisy and smoky environment.

          Keywords: SugarHouse Casino, Philadelphia, PLAYER SERVICES REPRESENTATIVE, Sales, Philadelphia, Pennsylvania

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