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Customer Service Representative / Dispatcher

Company: JC Heating and Cooling
Location: Levittown
Posted on: January 9, 2018

Job Description:

Job Description181 Falls Tullytown Road, Levittown, PA 19054 CSR/OIL DISPATCHERPart-time position Dispatch Experience preferredJC Heating and Cooling is hiring now for a part-time Oil Dispatcher/Customer Service Representative (CSR) to help with day-to-day operations. We’re looking for a punctual, energetic 'go-getter' who can work well in a small, dynamic office setting. This position will require a person who can multi-task, meet specific deadlines, 'think on their feet', work well with others, and get the job done. This part time position reports to the Office Manager, and could lead to full-time work for the right candidate.

Job Summary: The Dispatcher/CSR will be primarily responsible for managing phone lines and effectively dispatching Service Technicians and Install Teams with a focus on labor-usage efficiency. The position will also be responsible for entering daily service/install tickets into operational software program and record management.

CSR / Oil Dispatcher - Job Requirements:

  • 2-4 years’ experience with CSR dispatch in service-related environment preferred
  • Equivalent experience will be considered
  • Operational Dispatching software is a plus but will train the right individual
  • Experience in Word and Excel required
  • Excellent communication skills
  • Proficient in spelling and grammar usage
  • Dependable attendance and job performanceAbout Us: JC Heating & Cooling is a customer focused Home Heating Oil Dealer that provides heating and air conditioning service, a company that was originally started in 1973. Located in Levittown, we employ highly trained HVAC technicians whose goal is to make our company the best service company in Bucks County, PA. https://www.jcheat.com/ We are an Equal Opportunity Employer.

    Keywords: JC Heating and Cooling, Philadelphia, Customer Service Representative / Dispatcher, Sales, Levittown, Pennsylvania

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