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Support Service Representative

Company: Acclara Solutions, LLC
Location: Fort Washington
Posted on: December 5, 2017

Job Description:

Job DescriptionThe Support Services Representative may be responsible for cash posting and reconciliation, correspondence distribution, and overall support services for the Business Office.Summary of essential job functions

  • Retrieve daily ERA’s, EFT’s, and manual checks for posting to Client(s) system(s)
  • Batch processing of checks or other financial transactions for posting to the appropriate Client(s) system(s)
  • Data entry of cash, adjustment, and/or other transactions to the appropriate Client(s) system(s)
  • Ensure scanning, filing, and/or distribution of A/R correspondence, ERA’s, EOB’s, or other pertinent documentation is performed daily
  • Maintaining appropriate logs
  • Process internally created mail to ensure sufficient postage is applied and then is taken to appropriate area or repository for pick-up by US Postal Service or other Ground/Air delivery service
  • Perform insurance verification and follow-up telephone calls for various carriers, including, but not limited to Medicare, Managed Care, Blue Cross, and Medicaid
  • Assist A/R Specialists in preparing patient files by verifying completeness and accuracy of information necessary for billing and payment, including, but not limited to patient and guarantor data, insurance information, website inquiry for claims or benefit eligibility, medical record retrieval, billing, etc.
  • Employ HIPAA safeguards in relation to patient privacy and system security
  • Assist on new or existing projects as needed
  • Client(s) relationsMinimum requirements
    • Proficient in Microsoft Excel, Word, Outlook, and PowerPoint
    • Working knowledge of HIPAA Privacy and Security requirements
    • Working knowledge of ERA’s, EOB’s, EFT’s
    • Knowledge of CPT-4/HCPCs, ICD-9-CM, DRG’s, Revenue Codes, UB-04, and 1500 bill forms preferred but not required
    • Minimum of 1 year experience in a patient accounting environment, preferred but not required Abilities required
      • Some travel to client sitesDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.Company DescriptionWe work hard to make Acclara a great place to work, because our people are our greatest assets. We encourage employees to learn and develop through training, workshops, and professional opportunities to ultimately assume greater responsibilities and take on leadership roles as their skills and understanding of revenue cycle management solutions grows.

        Keywords: Acclara Solutions, LLC, Philadelphia, Support Service Representative, Sales, Fort Washington, Pennsylvania

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