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Customer Service Agent

Company: Vertical Screen Inc.
Location: Warminster
Posted on: May 15, 2024

Job Description:

About Us:About UsVertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.Job Description:Job DescriptionAre you interested in an exciting, fast-paced job with great potential for growth? Have you ever considered working in a background screening industry? If so, this is the job for you!At Vertical Screen, Inc., we perform background checks so our clients job applicants can get hired. As an Occupational Health Services Representative, you will be an important part of this process!We are looking for service-oriented representatives to provide assistance to callers via phone support and research. We handle a variety of time-sensitive requests, so effective communication skills are essential to what we do. While a prior background in healthcare or knowledge of healthcare terminology is useful, it is not required.This position helps make a difference in peoples lives and provides a sense of satisfaction knowing you helped get people back to work. You will also be part of a great team that cares about the people they serve and takes pride in what they do!This is an on-site position in Warminster, PA, paying $15.00hr, with the hours of 2pm-10pm M-F.Responsibilities:ResponsibilitiesHandle a high volume of inbound or outbound callsEvaluate documentation and information neededProcessing and following up on invoices and faxesAdministrative duties such as filing, scanning, and mailing different types of documentsMaintain and document detailed notes in system regarding correspondence with applicantsRequired Skills:Required SkillsMust be able to work in a fast paced, inbound/outbound call center environmentAbility to multitaskStrong attention to detailAbility to efficiently operate and navigate a computer and internal softwareExcellent verbal and written communication skillsMust be proficient in Microsoft OfficeFluency in Spanish a plus!Education:EducationThe candidate we are seeking will have at minimum a high school diploma or equivalent.Benefits:BenefitsVertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.Medical, dental and vision coverage with spouse/family coverage options401K plan with generous company matchFlexible spending accountsVoluntary insurance coverage plans (life, disability, etc.)Paid lunch breaksPaid time offPaid holidaysPaid training program/ Internal employee developmentOvertime options availableCasual dress codeFlexible work schedulesOn-site Employee Gardens - plants & flowers providedRushBus scheduled service from Septa Bus Route 22 and Regional RailEmployee referral bonus programDiscounts through partnerships & neighborhood business programsAdditional Information:Additional InformationAll candidates are subject to a drug test and a background screening.EOE M/F/Disabled/Veteranby Jobble

Keywords: Vertical Screen Inc., Philadelphia , Customer Service Agent, Sales , Warminster, Pennsylvania

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