Associate, Client Service Representative
Company: BNY Mellon
Location: Philadelphia
Posted on: September 18, 2023
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Job Description:
Associate, Client Service Representative -
Bring your ideas. Make history. - -
BNY Mellon offers an exciting array of future-forward careers at
the intersection of business, finance, and technology. We are one
of the world's top asset management and banking firms that manages
trillions of dollars in assets, custody and/or administration.
Known as the "bank of banks" - 97% of the world's top banks work
with us as we lead and serve our customers into the new era of
digital. - -
With over 238 years of rich history and industry firsts, BNY Mellon
has been built upon our proven ability to evolve, lead, and drive
new ideas at every turn. Today, we're approximately 50,000
employees across 35 countries with a culture that empowers you to
grow, take risks, experiment and be yourself. This is what
#LifeAtBNYMellon is all about. - -
We're seeking a future team member for the role of -Associate,
Client Service Representative to join our Pershing X team. This
role is located in Philadelphia, PA - HYBRID.
In this role, you'll make an impact in the following ways: -
Serves as the technical expert for complex transactions and
processes on a daily basis and provides work direction for the
team. Independently assists clients by responding to complex phone,
email and other inquiries regarding company products, services and
procedures. Responds to client questions on BNY Mellon product
features and provides technical assistance for the most complex
issues that have been escalated by junior team members. Researches
and resolves complex operational or client issues. Assists in
identifying trends in client issues and proposing solutions.
Provides status updates on problem resolution and outstanding
issues to other teams. Directs inquiries to the appropriate
resources at BNY Mellon. Assists with process improvement by
contributing ideas to improve team efficiency. Coordinates
implementation of resulting process changes for the team. Provides
guidance to less experienced staff. May serves as the team leader
for a team of support staff. Responsible for the quality and
completion of own work. Helps develop and contributes to the
achievement of team objectives. High school/secondary school or the
equivalent combination of education and experience is required.
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To be successful in this role, we're seeking the following: -
Bachelor's degree preferred.3-5 years of total work experience
preferred. Experience in financial services preferred. -
At BNY Mellon, our inclusive culture speaks for itself. Here's a
few of our awards: -
Our Benefits: -
BNY Mellon offers highly competitive compensation, benefits, and
wellbeing programs rooted in a strong culture of excellence and our
pay-for-performance philosophy. We provide access to flexible
global resources and tools for your life's journey. Focus on your
health, foster your personal resilience, and reach your financial
goals as a valued member of our team, along with generous paid
leaves that can support you and your family through moments that
matter. -
BNY Mellon is an Equal Employment Opportunity/Affirmative Action
Employer. Minorities/Females/Individuals with
Disabilities/Protected Veterans. Our ambition is to build the best
global team - one that is representative and inclusive of the
diverse talent, clients and communities we work with and serve -
and to empower our team to do their best work. We support wellbeing
and a balanced life, and offer a range of family-friendly,
inclusive employment policies and employee forums.
Keywords: BNY Mellon, Philadelphia , Associate, Client Service Representative, Sales , Philadelphia, Pennsylvania
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