Customer Service Representative (Paper & Packaging)

Company: Independence Corrugated
Location: Montgomeryville
Posted on: May 28, 2023

Job Description:

The Royal Group, a subsidiary of Schwarz Partners is currently seeking a Customer Service Representative to support our Montgomeryville, PA facility. As a Customer Service Representative you are responsible for taking and processing customer orders and addressing all customer inquiries and complaints

The Royal Group's mission is to provide value-added solutions to the most demanding customers.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:

• Receive customer orders and order changes either directly from customers or from sales representatives and record, process and place orders timely and accurately.
• Build cost estimates involving routing, manufacturing, and pricing information
• Receive and respond promptly to customer complaints and questions and follow-up with appropriate internal personnel as required to improve customer service.
• Initiate the ordering of proper tooling and material for manufacturing with appropriate plant personnel.
• Work with Accounting for account questions or disputes from customers and coordinate accounting credits when necessary.
• Handle and resolve customer questions and/or problems in areas where customer service representatives need assistance.
• Assist sales personnel as appropriate and assist in generating supplemental sales.
• Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are maintained; analyze monthly usages and re-stocking needs per customer.
• Ability to effectively multi-task, prioritize work effectively and work in a fast-paced environment with competing priorities and a demanding customer base.
• Must be able to make appropriate decisions to satisfy customer needs and take appropriate steps to implement decisions with approval of management.
• Regular and predictable attendance. REQUIRED EDUCATION / EXPERIENCE:
  • Minimum of 2 years previous customer service experience. Packaging industry or manufacturing a plus.
  • High school diploma or GED. PREFERRED EDUCATION / EXPERIENCE:
    • Previous background in corrugated, paper, or similar manufacturing environments. REQUIRED SKILLS & ABILITIES:
      • Proficient skills in Microsoft Office.
      • Excellent verbal and written communication skills.
        • Experience working with databases such as Amtech.
        • Proficient Data Entry skills.
        • Strong organizational and analytical skills.
        • Basic math skills.
          • Detailed oriented. Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
            
            Other details
            • Job Family Office
            • Pay Type Hourly
              
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Keywords: Independence Corrugated, Philadelphia , Customer Service Representative (Paper & Packaging), Sales , Montgomeryville, Pennsylvania