Veterinary Client Service Representative Peer Trainer

Company: Mount Laurel Animal Hospital
Location: Mount Laurel
Posted on: March 20, 2023

Job Description:

Job Description:

Job Description Client Service Representative Peer Trainer Reports to: Client Service Representative Training Mentor Summary: Mount Laurel Animal Hospital is looking for our first peer trainer for our CSR training program! We are looking for a candidate who has established expertise in client services and veterinary medicine. Essential functions of the role include coordinating 90-day training schedules for new hires, assisting with the development and facilitation of classroom training curriculum, utilizing a shadowing system for on-the-floor training and skills practice, and promoting core values during new hire training period. They will be able to provide meaningful feedback to their trainees in a timely and compassionate manner. The CSR peer trainer will demonstrate a positive and encouraging outlook for the entire team. They are welcoming and approachable with a strong interest in teaching, practice great communication skills, and will lead by example. This is an on-the-floor training position. This role is in-person and client-facing which regularly interacts with our general practice, specialists, and emergency clients, doctors, and staff. We are looking for talent with white glove customer service skills, who can multitask, collaborate, and grow with our practice. We strive to excel at customer service, delivering multifaceted solutions for our clients and their pets. Responsibilities:Work collaboratively with the CSR Supervisors to implement the day-to-day aspects of training protocols.Provide both hands on and didactic training that allows employees a standardized system for advancement.Helps create, maintain, and update all CSR SOP's.Assist in training new hires and mentor existing staff during leveling processes.Facilitates working interviews and proctors new hire assessments.Provides input for 30-60-90-day reviews to CSR Supervisors for all new hires.Work directly on the floor with staff to ensure proficiency is obtained in all required skills.Aid staff in completing skills list and sign off on skills when they master each task.Flexible to cover positions of staff members so they can attend required CE.Attend CE given by fellow training mentors to keep current with hospital protocols and to provide self-growth and development.Actively learning and ensuring personal growth in areas of leadership and mentorship.Develop monthly training objectives specific to new equipment, a change in protocol, etc. and ensure compliance.Promote CE participation and ensure training is up to date for each employee.Attend and participate in recruitment efforts at area technical schools.Identify and coach staff who will assist in the execution of training initiatives. Skills/Qualifications j- Experience and Education:Candidates must be organized, possess strong interpersonal skills, have a high attention to detail, a desire to share knowledge, and excellent time management skills. 3-5yrs of veterinary experience and customer service experience is required.Education or experience in veterinary technology, accounting (A/R), and/or customer service preferred.Knowledge of computerized patient information and billing systems preferred.Working knowledge of medical terminology and medical math preferred.Strong computer literacy with proven expertise in Microsoft and Google programs; prior knowledge of or ability to learn ezyVet veterinary practice software. Compensation and Benefits: MLAH provides a wide range of benefits with a generous $300.00 employee premium contribution for the employees that work 35 hours or more per week and enroll in our medical benefits. In additional to Medical, Dental, and Vision, we offer paid time off, continuing education allowances and employee rewards programs that include pet discounts. Our 401K allows for a company match. Compensation is based on experience and skill level. Mount Laurel Animal Hospital is an Equal Opportunity-Affirmative Action Employer - Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation/Age. PI208081882

Keywords: Mount Laurel Animal Hospital, Philadelphia , Veterinary Client Service Representative Peer Trainer, Sales , Mount Laurel, Pennsylvania