Fan Support Agent

Company: Dice FM
Location: Philadelphia
Posted on: January 27, 2023

Job Description:

Live shows make us feel good. They're a time to hang with our friends, discover new artists or lose ourselves on a dancefloor. We're on a mission to bring all of this to more fans, more often and that's where you come in.

We're looking for an English-speaking Fan Support Agent to join our Fan Support team and help resolve issues for fans to ensure they have a positive experience with DICE.

At DICE, you'll be part of the company that's redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that you're proud of.

About the role

You'll be talking directly to fans each and every day, resolving any issues they have. Not only will you be a breath of fresh air to interact with, but you'll be keeping our fans happy and making sure they get to the show.

You'll be

• Helping fans with post-purchase issues.
• Analyzing and resolving complaints.
• Exceeding fan expectations with your empathetic support.
• Tracking proposed solutions and keeping fans in the loop.
• Keeping up-to-date on all things DICE.
  You are
  
  
  • Passionate, humble and talented.
  • A fan of music and culture.
  • An excellent oral and written communicator.
  • A creative problem-solver.
  • Actively responsible.
    You'll need
    
    
    • Proven experience in customer support or a similar role.
    • A track record of working with a high-volume of inquiries.
    • Flexibility and availability, including holidays and weekends.
    • Experience with inspiring team members.
    • Fluency in one of the following languages is a plus French, German, Italian, Portuguese, Spanish.
      About DICE
      
      Our teams work from London, New York, Los Angeles, Barcelona, Paris, Berlin and Milan. We're building products that will revolutionize the industry for fans, artists and venues and we're growing fast. Read about our latest Series C funding and what's next for DICE.
      
      We know that having a variety of perspectives makes us a better company it's why we strongly encourage members of underrepresented communities to apply. Find out how we're creating a more diverse, equitable and inclusive DICE.
      
      DICE also offers a variety of benefits including:
      
      
      • Private health insurance
      • 401(K) match
      • FSA & HSA plan
      • Unlimited paid time off
      • Commuter benefits
      • Monthly DICE credit
        Application process
        
        Our process usually involves a quick chat on the phone, a portfolio review or task and a couple of interviews where you'll meet the people you'll work with. We'll keep you fully informed along the way.
        
        For information on how we use your data, please view our Candidate Privacy Policy
        
        This position will be based out of Philadelphia, PA and be primarily in-office.
        
        #LI-JB1
        
        #MP
        

Keywords: Dice FM, Philadelphia , Fan Support Agent, Sales , Philadelphia, Pennsylvania