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Patient Services Rep

Company: Orthopedic Associates of Lancaster
Location: Philadelphia
Posted on: January 27, 2023

Job Description:

Job Title: Patient Services RepresentativeLocation: Ephrata, PAJob DescriptionWith a customer service focus, the Patient Services Representative will greet, check-in patients, oversee all patient demographic, insurance card scanning, have required paperwork filled out/signed, collection of necessary account balances and procedure visits.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:Greet patients and visitors in a prompt, courteous and helpful mannerGenerating patient care forms and monitoring them for completeness and legibility. Forwarding forms to correct departments / support staffPrepare and distribute appropriate paperwork to the patient for signature and completionContact billing for inquiries from the patientMonitoring patient wait times. Alerting appropriate staff when wait times are excessiveMaintain patient waiting area. Maintain cleanliness of waiting areaStocking stations when requiredVerify demographic and insurance information and update as necessary in EMRVerify patient paperwork for completion and scan documents, insurance card(s) and photo identification into EMRVerify current information for upcoming appointments.Complete daily insurance verification for patient appointmentsScanning of patient medical documents for Intake, as directed or requiredComplete and verify meaningful use fields are completed for complianceCollect appropriate copays and Medical Records feesObtain HIPAA release documentation, verification of identity for Medical RecordsUpdate insurance if missing or inaccurate from EMR system and report to billing.Scheduling follow-up appointments and tests, helping patients secure referrals when necessaryCoordinating the delivery of internal services such as patient x-ray disks, forms, test results, etc.Analyzing physician orders and charge slips to determine patient financial and insurance carrier mandated responsibilitiesKeeping records of money collected. Balancing receipts at the end of shiftOther duties as assigned.Required Qualifications:A high school diploma/GED is required.A minimum of one (1) year of customer service experience is required.Preferred Education and Experience:Medical background preferred.Associate's and/or a Bachelor's Degree is preferred.Minimum one year of EPIC experience.Strong computer skills.Excellent communication skills.Travel:May be required to travel to all five office locations as needed.OAL and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. OAL and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.EEO is The LawWe endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.For accommodation requests, please contact Human Resources at

Keywords: Orthopedic Associates of Lancaster, Philadelphia , Patient Services Rep, Sales , Philadelphia, Pennsylvania

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