Front Desk Agent
Company: Valley Forge Casino Resort
Location: King Of Prussia
Posted on: November 26, 2022
Provide guests with a friendly and efficient check-in and check-out
experience. Provide guests with general information regarding
hotel, amenities and special events.
- Sell rooms utilizing excellent customer service skills and yield
- Resolve customer complaints and answer guest inquiries regarding
hotel services, events, directions, local attractions, etc in a
friendly, professional manner.
- Complete all registration forms and computer input.
- Retrieve and distribute room keys.
- Calculate and print hotel bills, and accept payment for various
room charges utilizing standard cash and credit procedures.
- Communicate with Executive Hosts regarding hotel stays.
- Utilize computer to run necessary reports.
- Balance all transactions at the end of shift (audit out).
- Operate manual procedures in the event of computer failure.
- Other duties assigned by management.
- High school diploma or equivalent, and front desk experience
- Ability to utilize basic office machines, computer and
- Ability to communicate with guests and staff in English.
- Knowledge of hotel key system.
- Must be able to work flexible shifts and able to stand for long
periods of time.
- Detail oriented and able to multitask.
- Ability to add, subtract and audit accounts.
- Money handling experience and ability to operate electronic draft
- Ability to operate LMS, CMS, and Hot Sauce/Espresso computer
Must be able to obtain/maintain and necessary certifications and/or
licenses as required by local gaming regulations.
Job Type: Full-time
Pay: $15.50 per hour
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Paid time off
* Referral program
* Tuition reimbursement
* Vision insurance
* 8 hour shift
* Monday to Friday
* Weekend availability
* High school or equivalent (Preferred)
* Hotel Experience: 1 year (Preferred)
* Front Desk: 1 year (Preferred)
Work Location: One location%58047475%
Keywords: Valley Forge Casino Resort, Philadelphia , Front Desk Agent, Sales , King Of Prussia, Pennsylvania
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