Front Desk Agent

Company: Valley Forge Casino Resort
Location: King Of Prussia
Posted on: November 26, 2022

Job Description:

*Summary*

Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities and special events.

*Job Duties*

- Sell rooms utilizing excellent customer service skills and yield management.

- Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc in a friendly, professional manner.

- Complete all registration forms and computer input.

- Retrieve and distribute room keys.

- Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.

- Communicate with Executive Hosts regarding hotel stays.

- Utilize computer to run necessary reports.

- Balance all transactions at the end of shift (audit out).

- Operate manual procedures in the event of computer failure.

- Other duties assigned by management.

*Qualifications*

- High school diploma or equivalent, and front desk experience preferred.

- Ability to utilize basic office machines, computer and telephone.

- Ability to communicate with guests and staff in English.

- Knowledge of hotel key system.

- Must be able to work flexible shifts and able to stand for long periods of time.

- Detail oriented and able to multitask.

- Ability to add, subtract and audit accounts.

- Money handling experience and ability to operate electronic draft system.

- Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.

Must be able to obtain/maintain and necessary certifications and/or licenses as required by local gaming regulations.

Job Type: Full-time

Pay: $15.50 per hour

Benefits:
* 401(k)
* Dental insurance
* Employee assistance program
* Employee discount
* Health insurance
* Paid time off
* Referral program
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Weekend availability

Education:
* High school or equivalent (Preferred)

Experience:
* Hotel Experience: 1 year (Preferred)
* Front Desk: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Valley Forge Casino Resort, Philadelphia , Front Desk Agent, Sales , King Of Prussia, Pennsylvania