Front Desk Agent
Company: Le Meridien Philadelphia
Posted on: November 23, 2021
Assist guests with arrival and departure from hotel, while
providing positive guests experiences.
- Greet customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to and understand
requests, respond with appropriate action and provide accurate
information such as outlet hours and local attractions.
- Complete the registration process by inputting and retrieving
information from a computer system, confirming pertinent
information including number of guests and room rate. Promote HEI
Hotels and Resorts and brand marketing programs. Make appropriate
selection of rooms based on guest needs. Code electronic keys.
Non-verbally confirm the room number and rate. Provide welcome
folders containing room keys, certificates, coupons and refreshment
center keys as appropriate.
- Verify and imprint credit cards for authorization using
electronic acceptance methods. Handle cash, make change and balance
an assigned house bank. Accept and record vouchers, traveler's
checks, and other forms of payment. Convert foreign currency at
current posted rates. Post charges to guest rooms and house
accounts using the computer.
- Promptly answer the telephone using positive and clear
communication. Input messages into the computer. Retrieve messages
and communicate the content to the guest. Retrieve mail, small
packages and facsimiles for customers as requested.
- Close guest accounts at time of check out and ascertain
satisfaction. In the event of dissatisfaction, negotiate
compromise, which may include authorizing revenue allowances.
- Field guest complaints, conducting thorough research to develop
the most effective solutions and negotiate results. Listen and
extend assistance in order to resolve problems such as price
conflicts, insufficient heating or air conditioning, etc.
- Remain calm and alert especially during emergency situations and
heavy hotel activity. Plan and implement detailed steps by using
experienced judgment and discretion.
- Comply with attendance rules and be available to work on a
- Perform any other job related duties as assigned.
Originally a YMCA, our hotel is housed in a 10-story Georgian
revival-style structure with intriguing historical flair, located
in the heart of the city's business district and less than one
block from the Pennsylvania Convention Center. Striking features
and architectural detail awaken the eye: a skylight allows for the
play of natural light to our 75-foot central atrium courtyard,
while an airy restaurant/bar with graceful archways and classic
woodwork brings endless possibility. Our associates receive a free
hot meal per shift, discounted SEPTA passes, weekly treat carts,
monthly General Manager Roundtables and a great referral program.
The ability to travel expands as our associates can take advantage
of the employee discounted travel rewards program. Come join our
family at the Le Meridien Philadelphia!We value U.S. military
experience and invite all qualified military candidates to
Keywords: Le Meridien Philadelphia, Philadelphia , Front Desk Agent, Sales , Philadelphia, Pennsylvania
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