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Customer Service Representative

Company: Empire Management Group, Inc.
Location: Philadelphia
Posted on: November 22, 2021

Job Description:

Our passion for providing exceptional customer service contributes to our superior level of customer satisfaction. As an entry-level Customer Service Representative, you will be acting as the first line of customer contact. You will communicate openly, with an enthusiastic and engaging tone, and focus on finding the best solution for each individual customer.We focus on career development (working smarter, not harder) and acquired knowledge to help further your career with us. People are at the core of what we do. Culture sets us apart from everyone else. We take immense pride in showing employee appreciation and bringing the Customer Service Representative team together. Through this role, we not only offer the chance to be a part of our growing company, but also the opportunity to advance your skill sets and professional development.Customer Service Representative Responsibilities: Possess high levels of independenceFinding elegant solutions to difficult problemsCollaborating with Account Managers to improve customer satisfaction and increase profit marginsRepresent a brand with rectitude and in a positive light and by doing so help to increase sales and bring a brand story to life!Assist with placement or upgrades of products and service ordersTake confidential payment information as well as other personal information such as address and phone numberPerforming front line customer service: Answering customer questions, escalating issues, and informing customers of current deals and promotionsGrasp changes efficientlyBuild sustainable relationships and trust with customersProvide accurate and complete information using given tools and trainingRequirements: 1-2 years of sales and customer service representative experienceAssociates degree preferredAbility to manage time effectively, multi-task, and prioritize responsibilities in a fast paced environment.Self-sufficient and motivatedActive listening skills and the ability to adapt quickly and respond to all types of individuals.Grasp company and product knowledge quicklyDesire to advance in skills and leadership/customer managementPersonable, energetic, and professional demeanor with a positive frame of mindStrong work ethic and moral compassReliable and great at communicating with customers as well as a teamWhat's in it for you: Traveling opportunities in and out of the US (all expenses paid!)Holiday closuresOpportunity for advancement and extensive training programsCompany culture activitiesIncredible holiday partiesInternational and diverse work atmosphereJob Type: Full-timePay: $38,000.00 - $45,000.00 per yearBenefits:Dental insuranceHealth insuranceProfessional development assistanceSchedule:Monday to FridayEducation:High school or equivalent (Preferred)Experience:Customer Service: 1 year (Preferred)Work Location:Multiple locationsWork Remotely:No

Keywords: Empire Management Group, Inc., Philadelphia , Customer Service Representative, Sales , Philadelphia, Pennsylvania

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