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(CSR) Customer Service Representative - Bilingual is a Plus!

Company: Empire Management Group, Inc
Location: Bala Cynwyd
Posted on: January 15, 2021

Job Description:

We are seeking a (CSR) Bilingual Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Bilingual abilities in Spanish are a major plus for the role but are not necessary to apply.Responsibilities:* Handle customer inquiries and complaints* Provide information about the products and services* Troubleshoot and resolve product issues and concerns* Document and update customer records based on interactions* Develop and maintain a knowledge base of the evolving products and servicesJob Requirements:?Qualifications:* Previous experience in customer service, sales, or other related fields* Ability to build rapport with clients* Ability to prioritize and multitask* Positive and professional demeanor* Excellent written and verbal communication skillsSDL2017

Keywords: Empire Management Group, Inc, Philadelphia , (CSR) Customer Service Representative - Bilingual is a Plus!, Sales , Bala Cynwyd, Pennsylvania

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