Process Lead, New York, 807
Company: GoPuff
Location: New York City
Posted on: December 30, 2025
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Job Description:
Job Description Job Description Gopuff is seeking a Process Lead
for our Operations team. Reporting to the Site Leader or Manager,
this role is a core part of the leadership team with the
responsibility to ensure order accuracy and fast, efficient
delivery to our customers. During your shift, you will lead the
performance and day to day tasks of both the Pack and Receive and
Kitchen* teams. The success of the team will rely on your ability
to coach and motivate the team with a focus on perfecting the
customer experience for each order. We put our customers first.
Customers turn to Gopuff to deliver their everyday essentials—day
and night, rain or shine. We're assembling a team of thinkers,
dreamers and risk takers who are ready to help us reshape the world
of retail faster than ever before. And it doesn't hurt if you like
snacks. Responsibilities: -Pack orders and receive inbound
inventory during low vol / min staffed periods -Completing ICQA in
low vol / min staffed periods - Support the associate team in path
when there are any gaps in shift coverage, which may include the
use of carts, pallet jacks, dollies and other equipment to move
product -Quarterback and direct all associate activities during the
shift -Escalate in real time any site issues to Site Leadership,
Regional Leadership, and Live Monitoring for assistance -Ensure
completion of close/open checklists for OA team -Oversee execution
of all facility operations and delivery processes for your shift,
while ensuring that subsequent shifts are setup to succeed -Develop
and train new associates within site and kitchen* (if/when Site
Leadership is unable to be on shift) -Manual intervention of driver
routing & dispatching. -Shelf move activities (for reorganization &
backstock) -Execute all site-specific projects or initiatives
(including but not limited to audit counts, new hire onboarding,
food safety and cleanliness audits etc.)Conduct damage expiry
process auditsAssist in meeting performance objectives including
but not limited to site labor management during shift, order
volume, pack times, mispack rates, inventory accuracy and
bottlenecking -Troubleshoot/ root cause analysis for defects within
shift -Stand, push, pull, squat, bend, reach and walk during shifts
-Handle products that may contain tobacco, nicotine, and/or alcohol
-Work in freezer locations periodically throughout shifts -Complete
additional assigned duties based on the needs of the business
Qualifications: -2 years of internal Gopuff experience -2 years of
leadership experience in retail, grocery, military, restaurant or
equivalent experience -1 years of experience in improving processes
and efficiencies and ServeSafe Certification highly preferred
-Ability to work with fluid schedules; be available during peak
hours of operation (5pm - 3am) and availability to support facility
on weekends -Team-oriented mentality - Ability to work with fluid
schedules; be available during peak hours of operation (5pm - 3am)
and availability to support facility on weekends and/or holidays as
needed by the business - Ability to stand, bend, reach and walk
during shifts - Ability to lift up to 49 pounds LI-DNP XOR-NS What
We Offer Medical/Dental/Vision Insurance (for full-time employees)
401(k) Retirement Savings Plan 25% employee discount & FAM
Membership Vacation and Sick Time for eligible employees EAP
through AllOne Health (formerly Carebridge) Pay: Gopuff pays
employees based on market pricing and pay may vary depending on
your location. Compensation for U.S. locations is based on a cost
of labor index for that geographic area. New York, NY: $19.95 per
hour The salary range above reflects what we’d reasonably expect to
pay candidates. A candidate’s starting pay will be determined based
on job-related skills, experience, qualifications, work location,
and market conditions. These ranges may be modified in the future.
For additional information on this role’s compensation package,
please reach out to the designated recruiter for this role. At
Gopuff, we know that life can be unpredictable. Sometimes you
forget the milk at the store, run out of pet food for Fido, or just
really need ice cream at 11 pm. We get it—stuff happens. But that’s
where we come in, delivering all your wants and needs in just
minutes. And now, we’re assembling a team of motivated people to
help us drive forward that vision to bring a new age of convenience
and predictability to an unpredictable world. Like what you’re
hearing? Then join us on Team Blue. Gopuff is an equal employment
opportunity employer, committed to an inclusive workplace where we
do not discriminate on the basis of race, sex, gender, national
origin, religion, sexual orientation, gender identity, marital or
familial status, age, ancestry, disability, genetic information, or
any other characteristic protected by applicable laws. We believe
in diversity and encourage any qualified individual to apply. We
may use artificial intelligence (AI) tools to support parts of the
hiring process, such as reviewing applications, analyzing resumes,
or assessing responses. These tools assist our recruitment team but
do not replace human judgment. Final hiring decisions are
ultimately made by humans. If you would like more information about
how your data is processed, please contact us.
Keywords: GoPuff, Philadelphia , Process Lead, New York, 807, Retail - All , New York City, Pennsylvania
