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Support analyst @ Philadelphia, PA 19107

Company: Digital Intelligence Systems, LLC
Location: Philadelphia
Posted on: August 17, 2019

Job Description:

Hi, Please review the requirements and if you are interested then reply back with your updated resume and contact details ASAP to Job Title Support analyst Location Philadelphia, PA 9107 Duration 6+montshs Job Responsibilities Provides laser-like focus on customer service and satisfaction with some knowledge and experience of incident management, problem management and change management processes, practices and procedures. Serves as the first point of contact for the IS Department and act sas a liaison between the client community and the rest of the IS Department Adheres to Service Desk standards, processes and systems required to deliver consistent high quality customer service Diagnoses and resolves problems which may involve hardware, packaged software, proprietary software and peripheral equipment over the phone, via remote control tools or on-site. Maintains strong technical skills to provide prompt support for customers to determine problems and provide resolutions Manages Level 1 queues and recommends new queues to insure proper categorization and assignment of issues. Coordinates queues for siteservice, working with various stakeholder groups. Provides recommendations on how to improve the quality of service as well as reducing repeat incidents. Required Skills Able to perform effectively in a team environment as well as with little direct supervision Customer service oriented team player with first-rate communication, documentation, organizational, problem solving, written and verbal skills. Ability to understand, analyze and resolve problems, while on the phone or on-site with user. Must have working knowledge of many various pieces of equipment and software including printers, terminals, PCs, networking and telecommunication hardware, etc. Knowledge and understanding of issues inherent to Microsoft software including, but not limited to security, deployment, imaging, auditing, licensing and compliance deployment and upgrading features and functionality. Organized with the ability to follow established processes and provide recommendations for improvements. Ability to analyze and solve problems by investigating and implementing predefined potential solutions using troubleshooting skills Working knowledge of the TCPIP protocol suite. Medical terminology helpful and previous medical EUD or Service Desk level 2 support background preferred. A+ Certification Preferred Education Required Education High school degree GED required. Required Experience At least two (2) years of experience providing EUD support, Service Desk support or equivalent experienceknowledge. Preferred Education Some College preferred. Technical School Diploma or equivalent Preferred Licensescertificatesregistrations ACSP, MCP, MCSA, ITIL Foundations, CCNA, Lexmark Lenovo Self Maintainer

Keywords: Digital Intelligence Systems, LLC, Philadelphia , Support analyst @ Philadelphia, PA 19107, Professions , Philadelphia, Pennsylvania

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