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Dispatcher

Company: Universal Atlantic Systems
Location: Paoli
Posted on: August 17, 2019

Job Description:

Function of Position: Monitors, responds to, and follows up regarding alarm activity and customer requests in an effective and professional manner. Duties and Responsibilities:

  • Monitors, responds to, and dispatches on emergency signals.
  • Provides outstanding customer service to incoming customer requests and inquiries.
  • Ability to be proficient in the verification and dispatching of alarms to police/fire agencies.
  • Ability to work within the defined company and Central Station policies.
  • Maintain and meet minimum quality and production standards set for the position.
  • Process basic data changes to customers' accounts.
  • Ability to multi-task in a dynamic fast paced environment.
  • Ability to work independently as well as within a strong harmonious team.
  • Excellent problem solving & communication skills.
  • Excellent computer and phone skills.
  • After 90 days of employment position is required to pass the CSAA level 1 certification to maintain employment.
  • This position will be required to work weekend and holiday hours.
  • All other duties as assigned. Education and Experience: High school diploma and one year of customer service or related experience, or equivalent experience. Must have a working knowledge of Microsoft applications or desire and ability to learn. Bilingual a Plus.

Keywords: Universal Atlantic Systems, Philadelphia , Dispatcher, Professions , Paoli, Pennsylvania

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