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Quality Control Associate

Company: Avis Budget Group
Location: Philadelphia
Posted on: March 18, 2019

Job Description:

Oversees and facilitates the logistical control of vehicles on the lot and ensures vehicle quality assurance standards are met. -- PRINCIPAL DUTIES AND RESPONSIBILITIES: -- Monitors and adds cars to the ready line using the Rover hand held unit and communicates with all levels of employees regarding the fluctuating car inventory and availability. Identifies and moves hold vehicles (e.g., PMs, TRBK, etc) to designated position on lot, including the identification and removal of such vehicles from the ready line. Periodic inventory of vehicles on the lot. Oversees the entire lot coordination of cars from check in area, to service island and finally to the ready line, including, but not limited to, pulling vehicles up to service positions at the fuel island, driving serviced vehicles through the car wash and parking or re-parking cars in designated ready stalls, customer assignment areas (main lot or limo lot) or other staging areas.-- This task may also require work at the Company's service facility on Norwitch Drive. Inspects vehicles in ready stalls and/or staging areas to ensure compliance with the Company's quality assurance standards, including but not limited to, inspection of the exterior and interior of the vehicle (windows, cup holders, center consoles) as well as verification that all appropriate items and/or documents are present (ice scrapers, insurance card, etc.).-- Correct any deficiencies identified. Assists customers with all inquiries and concerns in a professional and friendly manner, including lot exiting procedures, assisting customers with luggage and any other needs. Participation in PEx (Performance Excellence) programs as directed by management. Additional duties may include assistance at the Service Island or performing Preferred Runner or Rover Agent duties as business needs dictate. -- The duties listed above are not inclusive of any other duties that may be deemed necessary, as part of the business needs. -- The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.-- It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary, based on job location, department or the assignment. The actual essential duties, responsibilities and qualifications may vary by location, department, reporting structure or other business needs.-- No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description. -- * Please read: The QC agent will be selected and retained at the sole discretion of the company.-- When an opportunity for this position arises, the Company will post notice announcing the position within the bargaining unit (Local 115). Location management will interview interested candidates to determine if their qualifications match to the job duties and responsibilities outlined above. Please note, this position may involve customer interaction and the candidate should posses a skill-set which would enable them to positively influence customer service. This position will not be awarded solely on the basis of seniority.---------------------- Type of employment: Full TimePandoLogic. Keywords: Quality Control / Quality Assurance Specialist, Location: Philadelphia, PA - 19122 Date posted: 03/16/2019

Keywords: Avis Budget Group, Philadelphia , Quality Control Associate, Professions , Philadelphia, Pennsylvania

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