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Help Desk Technician

Company: Universal Atlantic Systems
Location: Paoli
Posted on: January 15, 2019

Job Description:

Reports To: This position reports to the Help Desk Manager of the Raven Department.

Function of Position: This position is responsible to provide technical support to customers and technicians for all facets of IP/Video equipment.
Duties and Responsibilities:


  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers' expectations
  • Provide on-call support for UAS customers as assigned
  • Responsible to complete paperwork, data entry, and unit configuration associated with video equipment installations and service calls in an accurate and timely manner
  • Ability to complete non-help desk/support projects as needed
  • All other duties as assigned

    Keywords: Universal Atlantic Systems, Philadelphia , Help Desk Technician, Professions , Paoli, Pennsylvania

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