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Experienced HVAC Receptionist

Company: Ingram's Plumbing & Heating
Location: Philadelphia
Posted on: July 13, 2018

Job Description:

Job DescriptionIngram’s Plumbing is seeking applicant to dispatch service technicians, answer incoming calls for appointments, manage service department paperwork flow and provide customer service.Please respond with detailed resume with salary requirements included. Application will not be considered without salary requirements in the Cover letter.Job Duties include:

  • Provide Fast, Friendly and Fun customer service to both internal and external customers
  • Communicate with HVAC technicians
  • Answer incoming calls, emails, and text messages to close out calls for technicians and sales
  • Maintain scheduled calls on the Dispatch board making sure that all calls are scheduled on appropriate technicians & update customers as needed of technicians ETA
  • Answer incoming calls from customers related to service, billing, and other departments
  • Make outbound calls to schedule, confirm, and survey upcoming or completed appointment
  • Manage customer concerns and work to resolve them efficiently and effectively
  • Help all customers understand our brand, policies and procedures
  • Other assigned duties as directed by managementEducation and Experience:
    • High school diploma or equivalent
    • 1+ year experience in a customer service dispatcher environmentCompetencies:
      • Honesty and integrity
      • Excellent customer service skills
      • Ability to communicate empathy
      • Critical Thinking and Problem solving
      • Detail oriented
      • Adept learner
      • Able to multitask
      • Proven ability to process high volumes of work with great accuracy
      • Basic knowledge of Microsoft Office applications
      • Excellent written and verbal communication skills
      • Must Be Computer Savvy Ingram’s Plumbing is proud to offer:
        • Competitive Pay
        • Growth Opportunities & Ongoing Training/DevelopmentSalary: Please submit salary requirements with resume.No phone calls please.Job Type: Part-timeExperience:

          Keywords: Ingram's Plumbing & Heating, Philadelphia, Experienced HVAC Receptionist, Professions, Philadelphia, Pennsylvania

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