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Entry Level IT Help Desk Technician

Company: Intern U
Location: Bryn Mawr
Posted on: July 7, 2024

Job Description:


  • Help Desk and User Support
  • Answer inbound telephone and email desktop and systems support requests.
  • Responsible for all end user software support, including: Windows based operating systems, Microsoft Office suite, and financial industry applications.
  • Responsible for all end user hardware support including: a demonstrated knowledge in PC (hardware) repair, fax machine and printer clearing and basic service.
  • Responsible for the deployment of PC computers, laptops, mobile devices and cloud PCs
  • Responsible for new user training and technology introduction.
  • Document and research all problems and resolutions via online utilities.
  • Communicate with customer; provide status updates, and follow-up ensuring user satisfaction.
  • Escalate problems to appropriate IT personnel or IT management as necessary.
  • Handle first-level request without assistance, maintain a high first-level resolution rate.
  • Daily contact with all levels of employees and customers primarily to share and receive information regarding problem resolution, "how to" requests and expectations of resolution timeframe.
  • Identify areas for process improvement; technical and procedural.
  • Perform routine patching and maintenance on user PCs and servers.
  • General support of all devices electrical or electronic, including AV equipment, video teleconferencing, audio teleconferencing and archival storage equipment.
  • Windows Active Directory and Microsoft 365 Administration
    • Manage Active Directory administration of current environment and new additions.
    • Maintain and preserve system security.
    • Document all user, group and access rights.

    • Assist in Managing Network Servers and Infrastructure
      • Helps support all network hardware and software infrastructure including: Windows Operating Systems, Intel servers and network switch and router fabric.
      • Perform routine patching and maintenance on all network servers.
      • Monitor network and server performance and recommend/perform appropriate corrective action.
      • Help manage current IP based network, including routing, switching, cabling and WAN connections.
      • Perform emergency service after-hours when needed.

      • Serve as resource for all new infrastructure, software implementation and engineering projects:
        • Work with senior IT staff to install and configure sponsor supplied software to remotely access proprietary trading systems.
        • Work with senior IT staff to coordinate firewall changes and network IP routing changes as needed.
        • Work with department supervisory staff to solve business process challenges and implement a project plan to increase productivity.

          Education and Training:
          • Minimum: 2 year Associate Degree program in Computers, Electrical Engineering or similar technology. Or, current Microsoft Certified Solutions Expert (MCSE) certificate. Or, current Cisco Certified Network Administrator (CCNA) Requirements:
            • 1-3 years work experience in IT/network help desk support role.
            • Experience in working on projects.
            • Previous experience in the financial services industry is helpful. Other details
              • Job Family Technology
              • Pay Type Hourly

                Apply Now

Keywords: Intern U, Philadelphia , Entry Level IT Help Desk Technician, Professions , Bryn Mawr, Pennsylvania

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