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Dispatcher

Company: Coach USA / Megabus
Location: Hanover
Posted on: May 14, 2024

Job Description:

Dispatcher/Operations

Full-Time

Location: Hanover, MD

Compensation: $16.00-$18.00 hourly

Apply now!

Looking for a new and exciting career? Join the Coach USA operations team in Hanover! You will be responsible for coordinating vehicle and driver schedules and troubleshooting issues which arise due to driver and/or equipment changes, customer needs and other planned and unplanned events. All applicants must be dependable and willing to work a flexible schedule. If you like challenges and can work well with people, this may be the job for you. Our dispatch team is the heart of our business, we would love to talk to you about this opportunity!

What we offer:

  • First year earning potential of $33,200 - $46,800 (Salary is negotiable based on experience and possessing a valid CDL)
  • Excellent benefits package including; medical, dental, vision and short term disability (Available after 15 days of employment)
  • Term life insurance (company paid)
  • 401(k) plan
  • Generous Paid time off
  • Employee Assistance Program "EAP"
  • Free membership for "Tickets At Work" for exclusive employee discounts
  • Growth opportunities with one of the largest privately held transportation companies in North America.
  • Paid Weekly Requirements:
    • Schedule Operators and Coaches accordingly.
    • Communicate to drivers regarding their schedule, equipment assignment, and customer needs.
    • Verify Hours of Service and Fit for Duty Requirements through our check-in procedures.
    • Visual inspection of license, medical card, driver paperworks, logs and DVIR.
    • Document on time, tardiness, call offs, and operator issues.
    • Coordinate last-minute changes with sales, maintenance and/or driver.
    • Monitor internal and external phone calls and email.
    • Respond effectively to schedule changes, driver related issues, traffic, and/or bus issues which arise daily.
    • Provide a high level of customer service towards all customers and employees.
    • Update and monitor GPS route/equipment status.
    • Monitor on-time performance and drivers hours of service.
    • Act as primary liaison between operations and maintenance team.
    • Report all accidents/incidents to Safety Director/General Manager/VP Operations.
    • Maintain list of available and out of service buses.
    • Other duties as assigned. Qualifications:
      • Minimum 1 to 2 years of previous commercial driving and/or dispatching experience or 5 years of transportation industry preferred.
      • Ability to multitask and troubleshoot in a fast paced environment.
      • Available on weekends, holidays, days, and nights and work flexible long shifts depending on the operation's needs.
      • Excellent communication and customer service skills.
      • Knowledgeable in data entry, internet usage, email, Microsoft Office, Excel, web-based routing/GPS programs, and clear understanding of e-log's.
      • CDL A or B License with Air Brakes and Passenger Endorsement preferred.
      • Knowledge of DOT Safety rules, Hours of service, Federal and State Regulations for facilities and operators.
        Driving you to a better FUTURE!

        To learn more about your next big career change! APPLY NOW!

        Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Keywords: Coach USA / Megabus, Philadelphia , Dispatcher, Professions , Hanover, Pennsylvania

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