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Sr. Analyst, Digital Experience & Platform Analytics

Company: Comcast Corporation
Location: Philadelphia
Posted on: February 10, 2024

Job Description:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryPerformance Analytics is a fast-growing team that provides deep insights and advanced analytics to senior leaders across Comcast Cable. As internal consultants, we support the strategic decisions that drive Comcasts growth, improve its products, and improve its customers experiences.Our team is looking for a hands-on analyst who can leverage Comcasts abundant data assets to become a trusted partner for our business leaders and solve their most complex problems. The role is highly visible and provides exposure to a broad range of Comcasts product and functional areas. Preferred candidate will have in-depth experience with advanced SQL queries from raw data.Job DescriptionCore Responsibilities

  • Preferred candidate will have in-depth experience with advanced SQL queries from raw data.
  • Supporting the end-to-end delivery of digital experiments across the Digital Sales and Service ecosystem of the residential Comcast Cable business including our Xfinity website, IVR (integrated Voice Response), Xfinity Assistant (virtual assistant), mobile apps, and platforms.
  • Proactively identify, prioritize, and conduct analyses that drive meaningful change on key objectives established by senior Comcast leadership
  • Synthesize actionable insights by joining together large data sets from across the company, and applying appropriate analytical techniques
  • Communicate findings clearly and concisely through narrative-driven presentations and effective data visualizations to Comcast executives and decision makers
  • Leverage analytical background to determine when advanced quantitative research tools and models should be used to address stakeholder problems
  • Develop analytic plans and testable hypotheses for key business questions raised by partners to ensure that all important questions are addressed fully, appropriately, and accurately
  • Effectively manage competing priorities through planned and ad-hoc requests
  • Promote and evangelize a culture of excellence, data driven discussions, healthy skepticism, intellectual curiosity, knowledge sharing, and teamwork, while maintaining an environment that is upbeat and fun
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Other duties and responsibilities as assigned.Primary Competencies
    • Deeply understand the business challenges faced by Comcast leadership, and their context
    • Incorporate business acumen into analytical work: make the right assumptions, control for the right variables, and interpret results from the perspective of the business stakeholder
    • Generate insights from large data sets that are actionable and add value to the business
    • Communicate and collaborate effectively with teammates and business stakeholders
    • Learn and leverage experimentation techniques and approaches, including A/B, Market Hold-outs, and pre/post.
    • Able to filter through the ambiguity of business problems to be able to produce a high-quality analysis
    • Regular, consistent and punctual attendance. Must be able to work variable schedule(s) including nights and weekends as necessaryOther Competencies
      • Strong problem solving and critical thinking skills
      • Effective communication skills: ability to tell the story
      • Highly proficient in SQL
      • Proficiency in R, and/or Python preferred
      • Ability to provide measurement and insights across different experimentation types; including A/B, Market Hold-outs, and pre/post.
      • Ability to grasp complex analytic principles and techniques
      • Strong business acumen & demonstrated aptitude for analytics that incite action
      • Lean forward bias to find opportunities and drive results
      • Exceptional attention to detail and ability to progress multiple analyses in parallel
      • Ability to work effectively across functions, disciplines and levels
      • Work on problems requiring judgment and in-depth evaluation of multiple factors
      • Independently identify key issues, patterns or deviations from norm
      • Skill in identifying data issues and anomalies during analysis
      • Education and Experience
      • Minimum: BA/BS degree in marketing, economics, statistics, psychology, engineering, computer science, mathematics, or finance
      • Preferred: MA/MS degree in a quantitative discipline
      • 3+ years of relevant work experience in analytic role, including time spent pursuing advanced degree.
      • Experience with experimentation is strongly preferred.#EBICareersEmployees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.EducationBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Relevant Work Experience5-7 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details.

Keywords: Comcast Corporation, Philadelphia , Sr. Analyst, Digital Experience & Platform Analytics, Professions , Philadelphia, Pennsylvania

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