Senior IT Support Analyst (US)

Company: TD Bank
Location: Mount Laurel
Posted on: March 19, 2023

Job Description:

TD DescriptionAbout TD Bank, America's Most Convenient Bank - TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth -. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US and www.twitter.com/TDNews_US. TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com. We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.Department OverviewBuilding a World-Class, Diverse and Inclusive Technology Team at TDWe can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.TD IT Application Support covers business segment CIO technology areas or shared services technology functions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on developing, implementing standard support models and processes using industry best practices, this role is responsible for production support, troubleshooting incident and problem management, service transition, IT change management and deployment and release management.There's room to grow in all of it.Job Requirements---What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:---Undergraduate Degree or Technical Certificate.---Graduate Degree Preferred.---7+ years relevant experience.---Ability to work independently as a senior lead on a diverse range of tasks or operational solutions support, assignments are highly complex and multi-faceted.---Ability to monitor, coach, and educate a small team.---Excellent subject matter expertise (in multiple areas) and strong consulting skills for your work with clients, team, and/or project team on all aspects of operational support/solutions.---Leadership in enhancing knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery.---Willingness to work effectively as a team, helping others to resolve critical service issues---Interest and drive to gain expertise of system development methodologies, key business initiatives/issues, IT implications for systems/technologies and impact on business solutions.Job Description---About This Role---We are looking for someone to provide expert advice and lead in system and applications planning, performance, availability, integration, operations and/or release and deployment management.---Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here's some of what you may be asked to perform:---Apply industry best practices to put a standard support model and processes into practice.---Oversee incident investigations to find root causes, then put high-quality remediation plans into action.---Promote fresh ways of thinking, provide insight and recommendations based on industry practices and emerging technology trends.---Define, deploy and lead systems and applications activities.---Identify, recommend, source, negotiate, implement improvements and solutions (buy/build/reuse) to improve customer experience, availability and cost reduction.---Influence product direction, foresee issues, identify solutions, work with leading-edge products untested and unproven in the market.---Manage complex deployment in load-balanced, service-oriented environment.---Potentially test, debug, and performance analyze and document environment components.---Troubleshoot initial failures, work to resolve them, communicate!---Huddle with business leaders, technology professionals, vendors and outsourced partners to assess project viability, priority and communications effectiveness.---Integrate technical solutions with the business environment, be aware of systems interdependencies and reusability, focus on seamless delivery.---Ensure appropriate security levels are established and maintained for processes, information exchange and system implementations.---Review, define, enforce and influence standards and quality metrics.---Ensure systems and operational availability meet or (even better) exceed negotiated service levels, report results.---Comply with both disaster and business recovery plans (and help define, review and test them).---Respect TD's technology delivery practices, standards, project management disciplines.---Help develop and maintain issue prevention processes, participate in promptly determining and resolving incidents.---Identify opportunities and put forward ideas to support cost effectiveness.---May develop and contribute to third-party contract negotiations. ---Participate in on-call rotationInclusivenessAt TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.Qualifications---Experience with RHEL administration, IBM WebSphere and, IBM MQ ---Enterprise Payments experience with a focus on Wires preferred---Responsible for monitoring and responding to open tickets submitted through an incident management system---Troubleshoot and escalate alerts that cannot be resolved to appropriate technology team.---Prioritize and handle service requests and incidents---Progress issues and provide relevant information for troubleshooting or for clarification---Identify opportunities for process improvement and contribute to

Keywords: TD Bank, Philadelphia , Senior IT Support Analyst (US), Professions , Mount Laurel, Pennsylvania