Tech 3, Managed Distribution

Company: Comcast
Location: Philadelphia
Posted on: March 19, 2023

Job Description:

Job Description:

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Job SummaryResponsible for serving as the technical expert on the operation, functions and features of the addressable headend and it's related equipment. Establishes key practices in the use of the HP UNIX and NT operating systems. Provides support for the TSE I and ensure the operation in compliance with HITS business goals and service level agreements. Has developed specialized knowledge/skills in own area. May act as a resource for colleagues with less experience. Job Description The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience. About the Role/Team The Managed Distribution Operations Team supports hundreds of MVPDs across the country. We provide satellite and fiber services as well as conditional access to smaller and mid-size cable systems. We are 24X7, but the overnight hours and weekends are supported by an on-call rotation. We are a team of 7 and have very low turn over- our newest team member just celebrated their 10 year anniversary. We have this position open because someone retired. We are looking for someone who has some experience with networking, troubleshooting, critical thinking, and works well with a team. Core ResponsibilitiesAssists in the design, creation and implementation of key procedures for the headend operation and troubleshooting.Assists Manager of Technical Support in implementing procedural enhancements.Develops methods, practices and procedures to support the headend launch and change process.Second level technical support for: Satellite and Fiber service distribution, Digital addressability, Digital Headend Equipment, RF Support and Customer Education.Interacts with software development and QA Lab and engineering teams on production issues and pre-production testing of hardware and software related products.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned. Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities. About Our Perks & Benefits: We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated! Here's a look at just some of the perks and benefits we make available to our US-based employees:Medical & Dental401(k) Savings PlanGenerous paid time offLife Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms. Learn more at https://jobs.comcast.com/life-at-comcast/benefits Reasonable Accommodation We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. Comcast is an EOE/Veterans/Disabled/LGBT employer. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance. Education High School Diploma / GED Relevant Work Experience 5-7 Years Salary: National Pay Range: $23.23 USD-$54.45 USD Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Keywords: Comcast, Philadelphia , Tech 3, Managed Distribution, Professions , Philadelphia, Pennsylvania