IT Support Technician

Company: Community Behavioral Health.
Location: Philadelphia
Posted on: January 27, 2023

Job Description:

The I.T. Support Technician is responsible for supporting end users with repairing and maintaining PC and peripheral devices and for troubleshooting basic network - related issues.Essential Functions:

• Provide first-level technical assistance to end users experiencing issues with PC hardware, software, in-house applications, email and peripheral devices.
• Answer calls and emails to the support desk, assist with walk-ins and deskside support, maintain a queue of tickets assigned in the JIRA ticketing system, and assist with IT projects.
• Escalate more complex issues to appropriate resources and maintain communications with escalation points to ensure SLA's are met.
• Assist with deployment of CBH images to new and repaired PC's.
• Assist with conference room management and support technology used for hosting webinars and web conferences.
• Adhere to IT processes and be proactive in finding solutions to help prevent/mitigate issues.
• Assist in properly training end-users to take advantage of available technology.
• Adhere to procedures to document technical support procedures.
• Maintain CBH IS inventory and equipment database.
• Stay up to date on technology and its application in business environments.Position Requirements:
  • Education: Associate's degree or higher in technical or business area, or an equivalent combination of training and experience.
  • License/Certification: A+ certification; Net+ certification preferred
  • Relevant Work Experience: 1 year in a helpdesk role or 3 years in a customer service role preferred
  • Skills:
  • Proficient in Microsoft Windows and Office applications (Outlook, Word, Excel, PowerPoint)
  • Strong interpersonal, communication, and customer service skills
  • Able to multi-task
  • Strong problem - solving skillsPhiladelphia Residency Requirement:
    • The successful candidate must be a current Philadelphia resident or become a resident within six months of hire. Covid-19 Vaccine Requirement:
      • The safety and well-being of our candidates, our people, and their families continues to be a top priority. Subject to applicable law, please be aware that CBH requires all employees to be fully vaccinated as a condition of employment.Equal Employment Opportunity:
        • We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.Requesting An Accommodation:
          • CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
          • If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at PI200346745

Keywords: Community Behavioral Health., Philadelphia , IT Support Technician, Professions , Philadelphia, Pennsylvania