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Operations Support Analyst - Telecommute

Company: UnitedHealth Group
Location: Philadelphia
Posted on: September 24, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) - The Operations Support Analyst is responsible for monitoring a set of critical API's which support critical provider partner workflows when they see members enrolled in our insurance. - We're looking for an energetic and curious individual to join our team to take on the role of monitoring critical activity occurring across our platforms, identify and research abnormal performance, triage issues logged through various channels, and drive continuous process and system improvement You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. - Primary Responsibilities:

  • System health monitoring: ensuring the ongoing performance of API's maintains stability and meets SLA's - -
  • Operations project work: support for operational coordination on new intake to operations and maintenance - -
  • Drive operational improvement: identify opportunities to - -increase success rate of processing, reducing errors and timeouts
  • API management: identify and resolve issues working with multiple UHC systems -
  • Resolve technical processing failures: resolve issues regarding file failures within production environment -
  • Identify gaps and defects within the internal systems as well as document and drive resolutions - -
  • Interacting with various technical teams across UHG to troubleshoot and resolve issues -
  • Perform analysis to evaluate tickets upon receipt and work to conclusion You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. #DICE #OHECT Required Qualifications: -
    • Bachelor's degree or work experience in technical, business or health care related field - -
    • 1+ years with EMR, HIE, or other provider or clinical data integration systems - -
    • 1+ years experience with Service Now or like ticketing system -
    • Experience using logging and monitoring tools -
    • Proficiency with MS Office Suite of products Preferred Qualifications:
      • 1+ years experience with SQL
      • 1+ years experience with Health Level Seven (HL7) standards - - -
      • 1+ years experience monitoring Systems (API's preferred) -
      • Experience working in UHG - -
      • Experience with SPLUNK or similar tool -
      • Experience preparing performance reporting for business leadership To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm) Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $66,100 to $118,300. The salary range for Connecticut / Nevada residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. - Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Philadelphia , Operations Support Analyst - Telecommute, Professions , Philadelphia, Pennsylvania

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