Field Support Technician - Toshiba
Company: Toshiba America Business Solutions
Posted on: September 24, 2022
Field Service Technician I
Toshiba America Business Solutions, a leader in digital technology,
is seeking a Field Service Technician to support the Philadelphia
and surrounding marketplaces. Our people bring innovative,
real-world solutions for our client's print management needs; we
help cut costs, secure documents and reduce the environmental
footprint. We are a growing, dynamic organization that has a need
for individuals who are driven to contribute their professional
Position Summary: Provide technical service by maintaining,
servicing, and repairing office equipment (B & W, color, and
multi-functional devices) at customer locations in assigned
- Maintain, service, and repair office equipment at customer
locations in assigned territories in an effective and efficient
manner. This includes but is not limited to diagnostics,
installation, modifications, upgrades, repair, removal, and
retrofits of office products. Ensure machines are maintained in a
clean and proper manner.
- Complete assigned field calls according to priority while
executing proper time management.
- Coordinate with dispatch and keep them informed of all
activity as appropriate. Advise management of problem areas as
- Maintain service benchmarks set by TBS and industry standards
to ensure customer satisfaction.
- Manage car inventory to ensure adequate part levels are
available in order to service machines.
- Maintain tools and test equipment to ensure they are in
service-ready condition. May rebuild components in the shop to
develop technical skills for field assignments.
- Practice PM procedures and repair techniques to build
proficiency for field assignments.
- Complete service training as required by TBS.
- Complete basic dealer and manufacturer training on specified
- Attend department meetings as required.
- Ensure service activities are accurately documented according
to service practices using automated systems and/or established
reports. This includes but is not limited to calls, mileage, and
- Conduct job responsibilities in a safe and efficient manner
according to TABS safety policies and procedures.
- Comply with all local, state, and federal safety and health
regulations, programmatic standards, and special safety concerns
identified by TABS for use in specific areas or with
- Perform other related duties as assigned.
- High School Diploma or GED.
- Minimum of one year of experience in technical repair and
service of copier/office equipment.
- Good customer service skills and ability to multitask,
prioritize assignments and work independently.
- Must be computer literate and have good electro-mechanical with
- Requires a valid driver's license and reliable insured
- Ability to lift 50lbs. The job involves frequent bending,
lifting, and reaching.
Toshiba America Business Solutions, Inc. offers a competitive
salary and generous benefits package including the following:
- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- 401(k) plan
- Pet Insurance
- Company provided life insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal
Toshiba America Business Solutions is an equal
opportunity/affirmative action employer that evaluates qualified
applicants without regard to age, ancestry, color, religious creed,
disability, marital status, medical condition, genetic information,
military or veteran status, national origin, race, sex, gender,
gender identity, gender expression and sexual orientation or any
other protected factor. We also consider qualified applicants
regardless of criminal histories, consistent with legal
Individuals who need a reasonable accommodation because of a
disability for any part of the employment process should email
Accommodation to request an accommodation.
Keywords: Toshiba America Business Solutions, Philadelphia , Field Support Technician - Toshiba, Professions , Philadelphia, Pennsylvania
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