Mac & Windows IT Support Technician

Company: firstPro, Inc
Location: Philadelphia
Posted on: June 25, 2022

Job Description:

firstPRO is actively searching for candidates who have experience troubleshooting BOTH Mac and Windows devices. This position delivers front-line support and maintenance for desktop hardware and software systems and serves as the main support for the primary computing needs of various groups in our client's organization. This role will be hybrid with on-site being expected in University City when needed.Responsibilities: --- The technical support specialist will provide day-to-day, in-person and remote support to diagnose, troubleshoot, and resolve software and hardware issues and questions on both System administration, maintenance, and support of Microsoft Windows (Windows 10,11), MacOS systems in an Active Directory domain. --- Installs and configures all new computers (both Mac & PC) that meet standards including printers, scanners, mobile devices, laptops, and other computing related devices. --- Maintains and repairs hardware systems in Windows, Mac OSX. Diagnoses, troubleshoots and repairs computing related issued/questions.Qualifications: --- One to three years of advanced technical support experience required. --- Must be capable of providing reliable and creative solutions to support a demanding environment. --- Excellent communication qualities (the ability to creatively solve problems, timely management of multiple projects, and excellent organizational skills) as well as strong customer service skills (the ability to instruct, share knowledge, and make recommendations through written and oral communication with nontechnical users) are critical in a fast-paced, team-oriented environment. --- Desire to keep abreast of new software and hardware technologies. --- Use and knowledge of Windows 10 operating system, as well as MAC OS --- Setup and configuration of iOS devices (iPhone, iPad) --- Setup and troubleshooting of Zoom meetings and webinarsPreferred Qualifications --- Experience providing technical support in a higher education setting --- Experience with creating and troubleshooting Microsoft SharePoint Online sites and subsites --- Experience with Microsoft Teams --- Experience with ServiceNow, Bomgar and CrashPlan --- Apple OS Certifications --- Windows Certifications

Keywords: firstPro, Inc, Philadelphia , Mac & Windows IT Support Technician, Professions , Philadelphia, Pennsylvania