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Senior IT Technician

Company: Pennoni
Location: Philadelphia
Posted on: January 16, 2022

Job Description:

Pennoni is a multidisciplinary consulting engineering firm founded more than five decades ago. We approach engineering challenges from a wider spectrum of angles than most, from land development to energy management. Our goal is to help communities and private sector clients alike navigate the ever-changing technological advancements available and learn how best to integrate "smart" solutions into the current landscape to make them a part of resilient and sustainable planning. Our combination of talent and experience generates unprecedented solutions for diverse and iconic projects around the globe.DescriptionPennoni is seeking for a Senior IT Technician to work in our Philadelphia office. This individual will work with our Security and Service Desk Teams to help redefine how IT Services are delivered in a modern distributed multi-discipline engineering firm using innovative technology.Responsibilities

  • Practice continuous improvement of IT service delivery through the ITIL framework
  • Present a professional image as a representative of the firm
  • Establish and maintain effective professional working relationships with co-workers, and every level of management.
  • Stay abreast of the latest developments in technology and remain highly technically competent while striving for enhanced user productivity
  • Actively participate on projects as needed involving departmental or cross-functional teams
  • Develop scripts to automate processes, extract information and perform routine functions related to desktop support and management
  • Field incoming help requests from end users via telephone, e-mail and ITSM system
  • Build rapport with key operators, IT teammates and end users to provide outstanding service.
  • Escalate problems (when required) to the appropriately experienced technician
  • Identify and learn appropriate software and hardware used and supported by the firm
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
  • Perform post-resolution follow-ups to IT Incidents
  • Contribute to knowledge base articles for internal staffPosition Requirements
    • Associates' Degree or Technical School Diploma in the field of computer science or IT
    • Years of Experience: 6+ years of IT related experience
    • Familiar with Active Directory concepts including managing users, groups and group policies
    • Application support experience with Office 365
    • PowerShell experience is preferred
    • Highly technical computer and troubleshooting skills
    • Experience with application and OSD using MEM/MEMCM is preferred
    • Experience using ITSM systems to track incidents
    • Ability to conduct research into a wide range of computing issues as required
    • Experience with engineering, CAD, and other design applications is desired
    • Ability to absorb and retain information quickly
    • Ability to effectively prioritize and execute tasks in a high-pressure environment
    • Ability to travel on an as needed basis
    • Self-motivated
    • Keen attention to detail
    • Proven analytical and problem-solving abilities
    • Valid driver's license
    • Occasional travelWork Conditions
      • Lifting and transporting of moderately heavy objects, such as computers and peripherals and other equipment
      • Sitting or standing for extended periods of time

Keywords: Pennoni, Philadelphia , Senior IT Technician, Professions , Philadelphia, Pennsylvania

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