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Service Desk Technician II

Company: Orion Advisor Solutions
Location: Philadelphia
Posted on: January 16, 2022

Job Description:

The Service Desk Technician II is responsible for being a primary support contact for computer end-users regarding computer, software, and printer problems as well as managing issues and general computer support for Orion.

In addition, this position will work on and may be considered the lead for short/long term Service Desk projects.
Job Duties Include:

  • Answer service desk call overflow and manage cases for all employees and resolve issues
  • Provide technical assistance and troubleshooting for all PCs, Macintosh's, projectors, video rooms, and printers
  • Provide technical assistance and troubleshooting for all non-proprietary business software and applications - i.e. Windows, iOS, Office, Adobe, etc.
  • Set-up and support technology platforms for meetings, employee training, and quarterly meetings
  • Support disaster recovery testing and procedures for Security and Network Operations
  • Work with the facilities manager to assist with employee hardware moves, adds, and changes
  • Maintain hardware asset inventory
  • Mentor and support Service Desk Tech I
  • Process all PC and Mac related purchase requests using appropriate workflow and quoting tools
  • Process security access request for all employeesSkills Needed:
    • Knowledge of setting up, maintaining, and installing printers.
    • Knowledge or experience in setting up and maintaining video conference rooms.
    • Knowledge and understanding of Apple products.
    • Intermediate to Advanced skills in Windows 10/ Mac's, Microsoft Office 2013/2016/O365, Adobe full range of products entering appropriate information into the current work ticket tracking software
    • Ability to troubleshoot higher-level Microsoft Office software issues including Word, Excel, PowerPoint, and Outlook.
      Education/Experience Needed:
      • Associate's degree in MIS, Computer Science, or Network Technology, or equivalent work experience required
      • Microsoft Certified Desktop Support Technician (MCDST) certification a plus.
      • Orion Industry Certification must be obtained within 90 days of employment.
      • Minimum of 1-2 years of experience in a service or help desk capacity required.
      • Minimum of 1-2 years of experience working with software/hardware installation and configuration required.#LI-KS1About UsAs One-Orion, we pride ourselves on sustaining a working environment that is inclusive and considers the full range of human diversity. Our team's growth-focused mindset, fearless innovation, and entrepreneurial spirit depend heavily on the collaboration of team members with varied perspectives and experiences.

        Orion offers day one benefits, various time-off options including PTO, PAWternity, paid parental leave and sabbatical time, tuition reimbursement, continued flexibility to work from home, and more!

        Orion does not mandate COVID vaccinations, we support choose your own workplace and work from home; access to Orion's campuses or sponsored events is restricted to fully vaccinated members only.

Keywords: Orion Advisor Solutions, Philadelphia , Service Desk Technician II, Professions , Philadelphia, Pennsylvania

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