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Systems Mgmt Analyst

Company: The Judge Group
Location: Horsham
Posted on: January 16, 2022

Job Description:

Location: Horsham, PA
Description: Our client is currently seeking a Systems Mgmt Analyst
Location: Remote for now, then resource on a hybrid schedule at Horsham, PA. Duration: Contract to Hire on W2

PROJECT: This position is a member of a team that provides 24/7 on-call rotational support for critical business issues for a Call Center of up to 2200 agents: Maintains focus on restoring service when an incident occurs. Gathers and Communicates possible workarounds and alternatives to maintain business continuity. Empathizes and Advocates from the Customer's viewpoint. Provides oversight and support for Continuous Improvement activities identified as a result of issues, new ideas and suggestions. Maintains service continuity by reviewing and approving all IT changes that could impact call center operations. Provides clear and timely communication to internal operations, external business partners and IT Senior Management.
TOP REQUIREMENTS: Service Now Excellent oral and written communication Ability and willingness to influence others, navigate the system complexities and drive solutions Familiarity with ITIL processes
Contact: dclaherty@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com

Keywords: The Judge Group, Philadelphia , Systems Mgmt Analyst, Professions , Horsham, Pennsylvania

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