Systems Mgmt Analyst
Company: The Judge Group
Posted on: January 16, 2022
Location: Horsham, PA
Description: Our client is currently seeking a Systems Mgmt
Location: Remote for now, then resource on a hybrid schedule at
Horsham, PA. Duration: Contract to Hire on W2
PROJECT: This position is a member of a team that provides 24/7
on-call rotational support for critical business issues for a Call
Center of up to 2200 agents: Maintains focus on restoring service
when an incident occurs. Gathers and Communicates possible
workarounds and alternatives to maintain business continuity.
Empathizes and Advocates from the Customer's viewpoint. Provides
oversight and support for Continuous Improvement activities
identified as a result of issues, new ideas and suggestions.
Maintains service continuity by reviewing and approving all IT
changes that could impact call center operations. Provides clear
and timely communication to internal operations, external business
partners and IT Senior Management.
TOP REQUIREMENTS: Service Now Excellent oral and written
communication Ability and willingness to influence others, navigate
the system complexities and drive solutions Familiarity with ITIL
This job and many more are available through The Judge Group. Find
us on the web at www.judge.com
Keywords: The Judge Group, Philadelphia , Systems Mgmt Analyst, Professions , Horsham, Pennsylvania
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