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Application Analyst II - Patient Management

Company: Universal Health Services Inc. Corporate Office
Location: King Of Prussia
Posted on: November 22, 2021

Job Description:

ResponsibilitiesOne of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World's Most Admired Companies by Fortune; in 2020, ranked 281 on the Fortune 500; and listed 330 in Forbes ranking of U.S.' Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.The Corporate Information Services Department is seeking a dynamic and talented Application Analyst II-Patient Management.The Application Analyst II-Patient Management supports the implementation of UHS applications. Monitors the resolution of maintenance or enhancement issues assigned by the UHS Customer Support Center. Designs new or determines modifications to existing applications that will effectively accomplish desired objectives. Provides technical support to UHS entities as needed. Coordinates work assignments given in order to meet deadlines and ensure continued progress toward assignment completion. Shares experience and expertise with other members of team.Key Responsibilities include:System Maintenance/SupportResearches and resolves Customer Support Center Tickets including major application upgrades.Provides system change management support to the acute care facilities and physician offices and other UHS employees for requested changes and/or enhancements adhering to UHS Service Level and Change Management Policies.Provides on-call support as scheduled.Establishes and maintains regular communications with user community.Supports system upgrades and effectively communicates system functionality changes to end users.Works closely with operations to modify the Cerner system for any registration or scheduling changes, enhancements, or break/fix solutions.Performs quality reviews on all system modifications and manages daily workflow thru UHS Incident Ticketing SystemCreates Tip Sheets/How To Documentation, when applicable, to support new functionality of system, workflow modifications, or modifications to current build/design.System ImplementationRegularly meets with users, vendors, and IS staff to develop/modify system specifications.Designs solutions for applications and prepares the appropriate documentation.Supervises development of test data, system testing and documentation for all phases of the application development life cycle.Performs Q/A on application functionality.Researches and resolves implementation-related Customer Support Center Tickets.Adheres to appropriate UHS Project Management standards.Ensures strict adherence to work plans, reporting all serious deviations to management.Oversees the training of users in operating procedures for application.Administration and OversightProvides technical support as required.Maintains Service Excellence principlesPrepares and promptly submits all routine and special reports.Assists Manager/Directors in the interviewing process of applicants for vacant positions as needed using appropriate interview techniques.Keeps management well informed of activities, needs, problems.QualificationsPosition Requirements:Associate degree required.Three or more years of Information Systems experience and a minimum of three years physician office or Acute Care Registration experience or a combination of education and experience that provides the skills and abilities necessary to perform this job.Working knowledge of system application implementation, enhancement and support methods and practices.Comprehensive working knowledge of computer systems analysis and programming techniques and procedures, including: consulting with users to determine hardware, software or system functional specifications; design, development, documentation, analysis, creation, testing, coding, debugging, or modification of computer systems or programs based on and related to user design specifications.Working knowledge of IS standards and quality methods and metrics.Working knowledge of project management methods.A good working knowledge of Acute Care and Physician office Registration and Scheduling processes.Understands the workflow for registration for acute care facilities and physician offices to include encounter types, Locations, Pre-Registrations, and Eligibility Checking.Understands the workflow for scheduling for physician offices to include appointment types, locations, ancillary department scheduling, Check In and Check Out.Preferred experience with Cerner Registration and Scheduling Management applications or other Registration and Scheduling applicationsGeneral familiarity of user business practices, concepts and terminology sufficient to support the applications.Excellent written and verbal communication skills.Travel Requirements: 5-25% based on projectsThis opportunity provides the following:Challenging and rewarding work environmentGrowth and development opportunities within UHS and its subsidiariesCompetitive CompensationExcellent Medical, Dental, Vision and Prescription Drug Plan401k plan with company matchGenerous Paid Time OffUHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to 'UHS or UHS facilities' on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms 'we,' 'us,' 'our' or 'the company' in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.EEO StatementAll UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.We believe that diversity and inclusion among our teammates is critical to our success.NoticeAt UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: 1-800-852-3449. by Jobble

Keywords: Universal Health Services Inc. Corporate Office, Philadelphia , Application Analyst II - Patient Management, Professions , King Of Prussia, Pennsylvania

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