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IT Help Desk Analyst

Company: Insight Global Health
Location: King Of Prussia
Posted on: November 22, 2021

Job Description:

Day to Day:**3 days onsite and 2 days remote** This team handles 80% of all IT helpdesk calls. Common issues are password resets, software installs, basic network connectivity etc. We are looking for a professional who can work in this call center environment, with great communication skills and a desire to grow their IT career! Training will be held onsite in King of Prussia, PA and the company works in a hybrid onsite model. Depending on shift, you'd be able to work from home after the training period. First shift employees are expected to be onsite Tuesdays, Wednesdays and Thursdays. Day to day, you'd be responsible for the following:- Escalates and communicates the problem to the appropriate IS staff. Documents the impact of the problem. Assigns a priority level and resolution timeline-May contact Vendor personnel regarding system issues and escalating problems related to their applications.- Working knowledge of report generator applications, Email, Windows Operating systems and Microsoft applications such as Word, Excel, etc.-Supports the implementations of applications and assists by working in the facility Command Center to help process issues.Job Type: Full-timePay: $17.00 - $24.00 per hourBenefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insuranceSchedule:
    • 8 hour shift
    • Day shift
    • Monday to Friday
    • Weekend availabilityWork Location: One location

Keywords: Insight Global Health, Philadelphia , IT Help Desk Analyst, Professions , King Of Prussia, Pennsylvania

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