Business Analyst
Company: Amerihealth
Location: Philadelphia
Posted on: April 10, 2021
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Job Description:
Your career starts now. We're looking for the next generation of
health care leaders.At AmeriHealth Caritas, we're passionate about
helping people get care, stay well and build healthy communities.
As one of the nation's leaders in health care solutions, we offer
our associates the opportunity to impact the lives of millions of
people through our national footprint of products, services and
award-winning programs. AmeriHealth Caritas is seeking talented,
passionate individuals to join our team. Together we can build
healthier communities. If you want to make a difference, we'd like
to hear from you.Headquartered in Philadelphia, AmeriHealth Caritas
is a mission-driven organization with more than 30 years of
experience. We deliver comprehensive, outcomes-driven care to those
who need it most. We offer integrated managed care products,
pharmaceutical benefit management and specialty pharmacy services,
behavioral health services, and other administrative services.
Discover more about us at
www.amerihealthcaritas.com.Responsibilities:This consists of Data
Analytics, Forecasting and critical Workforce Management procedures
of our Claims and other Back Office teams. This person will play a
key role in working with internal Business Leaders to determine and
manage data driven elements such as Productivity, Time Usage and
Plan Service Levels. The Business Analyst will also work with the
Verint WFM suite and utilize Verint to manage all application
administrative tasks.Core Responsibilities:Completes data driven
dashboard reporting to our business which highlights areas on
improvement and areas of opportunity with respects to Productivity,
Time Usage, Quality and other essential data which is required to
manage a Back Office team.* Uses Analysis to create and communicate
daily forecasts which show Claims volume by age and make
recommendations that are essential in meeting our Time to Pay
goals.* Completes Daily Reporting for various Back Office
departments to show inventory levels and aged inventory.* Manages
all aspects of Verint application, including Associate Profiles,
Time Off Management, Integration files for accuracy in Claims queue
management and more.* Effectively communicates and works with
leaders on a daily basis to ensure that all pieces of data
presented by Workforce Management are succinct.* Works closely with
IS teams regarding technical system issues that have an impact on
the business* Works closely with other Service Operations Analytic
teams to develop plans to enhance overall efficiencies.* Consistent
exercise of independent judgment and discretion in matters of
significance.* Other duties and responsibilities as
assigned.Education/ Experience:* Bachelor's Degree or equivalent
experience required.* 3-5 years of previous business analysis or
system analysis experience in an operations environment.*
Experience defining problems, collecting data, establishing facts,
and recommending solutions.* Demonstrated ability to clearly
communicate (written and oral) problems and solutions to all levels
of an organization.* Skilled interpersonal communication and
customer service.* Ability to work with and through others to
achieve results.* Healthcare experience strongly preferred.* Prior
experience with Jacada, Facets, EXP or similar customer service
applications highly preferred.BackShare* * * * * Apply Now
Keywords: Amerihealth, Philadelphia , Business Analyst, Professions , Philadelphia, Pennsylvania
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