Production Scheduler Specialist - Plymouth Meeting, PA

Company: FRG Technology Consulting
Location: Plymouth Meeting
Posted on: February 25, 2021

Job Description:

PRODUCTION SCHEDULER SPECIALIST PLYMOUTH MEETING, PA 50K, BENEFITS Role Responsibilities Production Control provides 24 x 365 on-site support of all production processing streams in a multi-platform environment. A key to providing this support is the on-site presence of a Production Analyst that is trained on the IQVIA products and familiar with the various tools and platforms on which these products run. Monitors the production environment, consisting of mainframe, UNIX, LINUX and NT platforms, using established tools. Responsible for first-level response to job failures within the production environment. Takes corrective actions when possible according to established SOP. Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures. Takes appropriate actions to ensure that processes are completed according to the schedule provided. Documents issues into the Problem Management system and conducts follow ups for proper resolutions. Informs relevant production support teams of outstanding issues that require further follow-up. Provides updated status of current environment and activities to the next shift at daily turnover meeting. Provides shift status to manager detailing issues that are impacting deliveries and require additional attention. Acts as a product-specific or procedural SME in the absence of Scheduling andor manager onsite. QUALIFICATIONS Associate degree Previous experience in production environment is a plus Strong OS JCL SDSF skill set required Proficiency in CybermationESP scheduling software package. Basic knowledge and understanding of UNIX and NT environments Experience with QMS Service Center or equivalent problem management tool Must possess strong analytical and problem solving skills Strong written and verbal communication skills required Knowledge of IQVIA Standards and products a plus Additional Information Department coverage is 24 x 7 x 365. Candidate must be able to work a rotating 3-day work week consisting of 12.5 hour shifts that alternates between dayshift and nightshift including weekends and holidays when assigned. Hours MON - FRI 9 am - 5 pm for first 2 - 4 months of training When Hired Work in a 3 Day - 12.5 Hr Shift Rotations (10 am - 10 pm or 10 pm - 10 am) Shifts alternate every 3 months between daywork and nightwork. Shifts also include Weekends and Holidays (if scheduled).

Keywords: FRG Technology Consulting, Philadelphia , Production Scheduler Specialist - Plymouth Meeting, PA, Professions , Plymouth Meeting, Pennsylvania