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Sr Analyst, Business Process Management

Company: Comcast
Location: Philadelphia
Posted on: February 25, 2021

Job Description:

Job SummaryResponsible for a variety of programs involving business reengineering efforts that support our operations and customer experience. Works with a cross-functional team that encompasses representation from all divisions to understand current challenges. Works to define our current processes that support the Marketing, Provisioning, Customer Care and Technical Operations and to define the future state that will be enabled through technology. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.Job DescriptionCore Responsibilities

  • Partners with cross functional teams to define scalable processes to support and benefit the Company s architecture vision.
  • Completes assessments of business processes and documents each of the following areas: problem statements, process flows, gap analyses, and solution recommendations.
  • Develops repeatable, and thus scalable, plans and processes in order to speed time to market and improve operational efficiency.
  • Interacts closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment.
  • Coordinate with business partners including Product, Product Engineering, Operations, Finance, Sales, Marketing, etc. to define requirements to model new products and/or product features in the Master Enterprise Catalog.
  • Ensure product requirements are aligned across different modules within the Amdocs platform.
  • Provide general guidance around product model structures to ensure other teams adhere to Master Enterprise Catalog requirements.
  • Define all product configuration combinations that can be sold and provisioned in the Amdocs platform (attribute and valid value definition).
  • Define pricing table structures and parameters that will dictate the price and cost based on a product configuration.
  • Coordinate with other teams to ensure reference data is aligned across the system.
  • Define and maintain product validation rules that trigger during the sales configuration process.
  • Coordinate with business partners to define and implement all promotions and related eligibility criteria in the Master Enterprise Catalog.
  • Coordinate with the migration team to ensure existing customers align with product model definition.
  • Participate in development calls to ensure requirements are being developed according to the defined business requirements.
  • Develop test scripts to test product configuration (attribute and valid values), pricing, and validation rules.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
  • Other duties and responsibilities as assigned.Employees at all levels are expected to:
    • Understand our Operating Principles; make them the guidelines for how you do your job.
    • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
    • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
    • Win as a team - make big things happen by working together and being open to new ideas.
    • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
    • Drive results and growth.
    • Respect and promote inclusion & diversity.
    • Do what's right for each other, our customers, investors and our communities.Disclaimer:
      • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.EducationBachelor's DegreeRelevant Work Experience5-7 YearsBase pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the on our careers site for more details.

Keywords: Comcast, Philadelphia , Sr Analyst, Business Process Management, Professions , Philadelphia, Pennsylvania

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