PhiladelphiaRecruiter Since 2001
the smart solution for Philadelphia jobs

Application Support Analyst

Company: Tabula Rasa Healthcare
Location: Moorestown
Posted on: February 16, 2020

Job Description:

Tabula Rasa HealthCare is a family of companies that leverages technology to improve healthcare. TRHC works with providers and insurers to identify multi-drug interactions and to reduce risk of medication-related problems. We have developed the first multi-drug interaction tool that identifies risk across a variety of safety factors and presents meaningful opportunities to mitigate that risk. This technology can be used to assess safety at the individual patient-level or to stratify medication risk at the population-level, and can be embedded within any EMR or other healthcare IT system.The Application Support Analyst I is responsible for the daily maintenance, troubleshooting and issue triage, and administration of various applications necessary for the company to function. Focus is on the ability to minimize end-user downtime and preserve daily business workflow. Level I Analysts are responsible for identifying known errors through triage and troubleshooting techniques based on familiarity of the systems. They are also expected to escalate incidents to senior team members in finding solutions if they are not able to resolve on their own. Level I Analysts may assist training staff with the use of systems and provide guidance on best practices within systems while providing general support of applications within multiple departments. Level I Analysts are also responsible for documentation and knowledgebase retention of systems and applications. Level I Analysts may have a limited role in working with other teams, as appropriate, for issue collaboration and resolution.Primary Functions: Support internal and external end-user requests related to proprietary and cloud applications developed in-house by Tabula Rasa Healthcare and/or its subsidiaries. Create end-user accounts, terminate access, and change access based on established procedures. Escalate issues to development or technical operations teams as needed. Communicate with client liaison groups with respect to approvals and established process. Provide basic desktop support within the scope of necessity to troubleshoot supported applications Contribute to and maintain system standards, documentation, policies and procedures Develop, maintain, and document installation and configuration procedures Manage ticketing systems: create, update, and close incidents Escalate issues as required for resolution to Application Support lead or ManagerSecondary Functions: Assist with support of Windows-based Active Directory environment as needed Support after-hours incidents within monthly rotation (1 week/month) Project work that may include, but not be limited to, tasks such as desk-to-desk movesQualifications:Education, Experience & Training: High school diploma required. Associates degree or better preferred 1+ years of experience in a healthcare-based help desk, call center, or equivalent environment Strong analytical abilities, organizational skills, problem-solving skills, and attention to detailSpecific Skills: Demonstrated experience with healthcare software, terminologies Proficiency with Windows 7/10 and Microsoft Office 2013/2016 Experience with JIRA, Confluence, or other ticketing systems Ability to communicate clearly via email, telephone, or instant messageCompetencies: Self-motivated, team player, action and results oriented Ability to communicate clearly via email, telephone, or instant message Ability to create/update supporting documentation Ability to successfully work under tight project deadlines Ability to work independently in a self-directed manner and collaboratively as a team member Demonstrated ability to work with non-technical personnel Ability to handle stress and prioritize multiple-issues in a fast-paced environment Excited & motivated to learn new technologies#DICE - provided by Dice

Keywords: Tabula Rasa Healthcare, Philadelphia , Application Support Analyst, Professions , Moorestown, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


CDL-A Team Truck Driver
Description: br br Carry Through br For Drivers Their Success TEAM TRUCKING DRIVING JOBS - Frederick, MD br Increased pay package and weekly home time br With dedicated runs east of the Mississippi. (more...)
Company: DM Bowman
Location: Lancaster
Posted on: 02/28/2020

Supplement Your Warehouse Income - Grocery Shopper
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Hicksville
Posted on: 02/28/2020

91C Utilities Equipment Repairer
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br If you're interested in a maintenance career, join the Army National Guard as a Utilities Equipment Repairer and help keep operations (more...)
Company: Army National Guard
Location: Vineland
Posted on: 02/28/2020


Site Reliability Engineer
Description: Join Hired and find your dream job as a DevOps Engineer/SRE at one of 10,000 companies looking for candidates just like you.Companies on Hired apply to you, not the other way around. You'll receive salary (more...)
Company: Hired
Location: East Brunswick
Posted on: 02/28/2020

CDL-A Experienced Flatbed Truck Driver
Description: Average .61 CPM with Boyd Bros. The best flatbed truck driver jobs are right here at Boyd. Bros- the company the best drivers call home. And now, you can
Company: Boyd Brothers Transportation
Location: Harrisburg
Posted on: 02/28/2020

CDL-A Owner Operator Truck Driver
Description: A S Kinard, a Day Ross Company, has a brand-new pay package We have the miles, GREAT PAY, work-life balance, excellent benefits, and top-notch equipment. Come join our
Company: A&S Kinard
Location: Cherry Hill
Posted on: 02/28/2020

CDL Class A Solo Static Lane Run from Louisville, KY to Chicago, IL - NO TOUCH
Description: CDL Class A Solo Static Lane Run from Louisville, KY area to Chicago, IL area NO TOUCH Static Lane Run from Louisville, KY to Chicago, IL Contact a Recruiter 855
Company: Summitt Trucking
Location: Harrisburg
Posted on: 02/28/2020

Dedicated CDL-A Flatbed Driving Job - Earn $78,000/Year
Description: Paul Transportation is seeking CDL-A flatbed company drivers for dedicated routes. Call 833 704-3241 or apply now to earn 78,000/year br br Benefits: br Annual Earnings 78,000 - 80,000 br (more...)
Company: Paul Transportation
Location: Vineland
Posted on: 02/28/2020

12B Combat Engineer - Construction and Engineering Specialist
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br Combat Engineers are essential to mission success by assisting their fellow Soldiers in tackling unpredictable environments. As a member (more...)
Company: Army National Guard
Location: Harrisburg
Posted on: 02/28/2020

Dedicated CDL-A Flatbed Driving Job - Earn $78,000/Year
Description: Paul Transportation is seeking CDL-A flatbed company drivers for dedicated routes. Call 833 704-3241 or apply now to earn 78,000/year br br Benefits: br Annual Earnings 78,000 - 80,000 br (more...)
Company: Paul Transportation
Location: Lancaster
Posted on: 02/28/2020

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Philadelphia RSS job feeds