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Desktop Support Technician II - Executive Support, Mac

Company: eXcell
Location: Collegeville
Posted on: February 17, 2020

Job Description:

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team. * * * Contract to Hire Opportunity * * * We have an immediate opening for a Desktop Support Tech to provide service to executives. Candidates must have 4 or more years of related work experience. - Required Skills: Executive Support - Specialty Device Support - Macintosh Support - Overview of Position: Executive Support: Supports incidents created through the Service Center ticketing process by executives and/or their delegates Remote Support Hardware Support Troubleshooting Assisting with the ordering / purchasing of equipment Hardware upgrades Configuration and setup of all new systems Software Support Software Installs Troubleshooting issues Software configurations Local / Remote Network (remote software services) Printer Installations and Setups Install, Move, Add, Change (IMAC) support as requested by the incident process, initiated by executives and/or their delegatesSpecialty Device Support - Responsible for providing support for the managed Macintosh environment, tools, and technologies: Support user application access management and troubleshoot deployed applications Provide end user support Troubleshoot and remediate issues relating to MAC environment, wireless access, and supported tools Perform Active Directory (AD) / account profile management escalations Perform client builds / rebuilds Support image patching as available Support core application upgrades, testing, and support Work with the Sustaining Operations Macintosh Support Team W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com. - provided by Dice

Keywords: eXcell, Philadelphia , Desktop Support Technician II - Executive Support, Mac, Professions , Collegeville, Pennsylvania

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