OPERATIONS ANALYST II
Company: PCS Retirement, LLC
Posted on: January 17, 2020
Under limited supervision, reviews operational processes and data
driven analysis across program operations to provide leadership,
coaching, and support. Oversees activities related to data
integrity, security, data validation, and enhancements in
reporting. Performs analysis including performance metrics, process
improvement, quality, and labor productivity to support decision
making for leadership. Utilizes project management skills to lead
implementation, management, and maintenance of multiple systems
software utilized by Program Operations. JOB ACCOUNTABILITY:
Provide support to Operational departments. Lead process
improvement and documentation for ongoing operational success.
Research and resolve escalated and/or complex items. Work with
Managers to introduce process improvements and define/lead internal
training. Identify and prioritize areas for improvement by
utilizing Enterprise tools, systems, and software. Organize,
manage, and track multiple tasks with changing priorities and
deadlines in a fast-paced work environment. Use appropriate
interpersonal styles and communicate effectively, both orally and
in writing, with internal associates as well as external clients.
Collaborates with functional areas including work allocation,
training, and problem resolution; evaluates performance and makes
recommendations for personnel actions. Establish and improve
reporting metrics to track Key Performance Indicators. Perform
other duties and responsibilities as assigned. REQUIRED
SKILLS/EXPERIENCE: Bachelor's Degree or equivalent combination of
experience, education, and/or training approved by Human Resources.
Excellent written/oral communication and team building skills.
Exceptional attention to detail, time management skills, and
ability to meet deadlines. Ability to multi-task and simultaneously
maintain a high level of accuracy. Ability to exercise independent,
mature judgment, prioritize tasks & maintain confidentiality
required. Experience managing multiple concurrent projects. Proven
ability to work in high pressure environment with deadlines.
Assertive, collaborative, self-motivated and directed, ability to
"manage upward", exhibit efficiency, candor, openness and
define/track results. Sitting, typing, and computer monitor viewing
for extended periods of time. Position involves sitting at a
computer using repetitive keystrokes. Some bending and stretching
will be required. Must be able to read, write, speak, and
understand English. Advanced knowledge of Microsoft Office Suite
including Outlook, Excel and Word. Must be able to lift up to 25
pounds and sit for extended periods of time. Occasional lifting up
to 40 pounds.
Keywords: PCS Retirement, LLC, Philadelphia , OPERATIONS ANALYST II, Professions , Philadelphia, Pennsylvania
Didn't find what you're looking for? Search again!