IS Applications Analyst - Community Engagement Team
Posted on: December 5, 2019
Serves as primary IS liaison to the business area to ensure overall
expectations are met or exceeded for all IS Application Service
needs. Responsible for understanding and documenting business needs
as well as recommending appropriate IS solutions. Maintains
operational workflow documentation. Provides 24x7 on-call
operational support for the team's portfolio of applications.
Capable of managing external IS vendor relations for up to 5-7
business and/or clinical applications. Manages 3-5 small/medium
business projects employing IS Project Management Methodology,
Tools and Templates. Reviews release notes for system upgrades and
updates to understand IS build implications and end-user impacts.
Provides input to and/or develops application training material and
conducts user training sessions as applicable.
Customer Relationship Management -
Serve as primary IS liaison to the business area to ensure overall
expectations are met or exceeded for all IS application service
needs. Maintain good working knowledge and documentation of
business processes, workflows and regulatory requirements.
Facilitate effective customer engagement through regular meetings,
rounding, participation in IS initiatives, and communications
regarding requirements, enhancements and priorities. Provide input
on application needs to the annual IS strategic planning
Business Analysis/Solutioning -
Responsible for understanding and documenting business needs as
well as recommending appropriate IS solutions. This involves
defining use cases, research and analysis of functional needs and
technical system analysis. Conduct impact or gap analysis. Actively
participate in Workouts and Six Sigma LEAN events. Collaborate with
customer to develop and design future state business processes.
Work with customers, Virtua IS technical resources, and vendors to
identify and document business processes and workflows. Create
documentation of current and future state workflows and process
maps in narrative and visual formats, such as Microsoft Visio. Work
with vendors to ensure delivery of system that meets the
requirements. Develop appropriate test plans and complete unit and
integrated testing for supported applications. Prepare required
testing validation documentation and obtain review and necessary
approvals for go-live. Prepare and maintain Standard Operating
Procedure documents for supported applications following department
format. Help establish SLAs and track vendor compliance with SLA,
escalating any deficiencies to manager. Provide input to manager in
financial planning and budgeting process.
Application Life Cycle Management -
Working knowledge of customer workflow, application software
architecture and associated building tools to properly build and
maintain the application components from detailed design
specifications, i.e., screens, pathways, table maintenance, forms,
templates and reports. Maintain operational workflow documentation
and troubleshoot issues identified pre and post live. Coordinate,
plan and implement smaller application upgrades. Actively
participate in team application upgrade activities including
unit/functional testing, mapped record testing, integrated testing,
data validation, end user acceptance testing and production system
readiness. Participate in the development and testing of necessary
disaster recovery plans to ensure business continuity. Ensure that
data coming across an interface into assigned application meets the
operational/clinical needs. Adhere to all Virtua IT standards for
application life cycle management.
Operational Support -
Provide on-call 24x7 operational support for the team's portfolio
of applications. Triage and resolve tickets and work orders on
timely basis. Ensure application supports the IS hardware, software
and security standards. Adhere to IS standards with Problem
Management, Change Management, Content Management, Data Courier and
IS practices as required to provide 24x7 support. Ensure high
availability and performance of business and clinical applications
meeting defined SLAs.
Vendor Management -
Manage external IS vendor relations. Coordinate vendor management
tasks to track, measure, report and evaluate vendor's performance.
Acts as IS liaison with external vendor and internal business areas
to ensure business needs are met. Ensure collaboration with
applicable IS areas to ensure vendor partners effectively fulfill
Project Management -
Manage 3-5 small/medium business projects employing IS Project
Management Methodology, Tools and Templates. Participate as a
representative of IS and as an applications subject matter expert
on other projects, including enterprise level projects, to advocate
for necessary requirements.
Application Systems Administration -
Provide ongoing system administration support. Define, build, and
maintain security roles. Create and maintain master tables, which
may include items such as units/locations, codes such as CPT or
ICD, physician files, and so forth. Create and maintain system
forms and templates. Provide input and/or develop application
training material and conduct user training sessions as applicable.
Create and run queries as needed. Monitor interface messages and
error queues to help resolve failed messages.
Position Qualifications Required:
Minimum of 3-5 years' experience in Information Services or related
area. Proficient with MS Office applications, including Word,
Excel, Visio, Project, and PowerPoint. Expertise in multiple
healthcare applications is highly recommended. Excellent
facilitation and communication skills. Business or clinical
specialty experience is highly recommended.
B.A./B.S. in Information Systems or related field required.
Combination of relevant education and experience will be considered
in lieu of a degree.
Training / Certification / Licensures:
Business Analyst Certifications a plus.
For Epic applications, applicable Epic certification(s) for
application(s) supported must be achieved within 6 months of hire
Keywords: Virtua, Philadelphia , IS Applications Analyst - Community Engagement Team, Professions , Marlton, Pennsylvania
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