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Tenant Hospitality Ambassador

Company: Silverstein Properties, Inc.
Location: Philadelphia
Posted on: November 11, 2019

Job Description:

The RoleSilverstein Properties, Inc. is looking for someone who can provide five-star hospitality services to our commercial property tenants. As our Tenant Hospitality Ambassador, you will represent the company's hospitality standard of service and create a comfortable, welcoming environment to prospective and current tenants, manage amenity spaces and anticipate and address tenant's needs. The moment tenants see you; they'll feel welcomed and know that they're in good hands. Looking For Someone with---.

  • Proven experience in the hospitality or concierge field.
  • Strong communication skills.
  • Time management.
  • Organization skills.
  • Initiative and can anticipate the needs of others.
  • A positive attitude. Looking For Someone who is---.
    • A team player.
    • Able to multi-task in a fast-paced environment.
    • Able to think quickly and efficiently when confronted with a client request.
    • A highly motivated self-starter who can work with minimal supervision.
    • A creative problem-solver.
    • Proactive, approachable and solution focused.
    • Knowledgeable on Microsoft Office, iOS functions, Google Suite, and digital technology.
      You Will---.
      • Get to know the tenants, anticipate and understand their needs and preferences and provide them with personalized solutions; offer surprise and delight moments to improve tenant's experiences.
      • Respond to in-person, phone and email requests from tenants in a timely manner and assist in providing guidance and information to tenants.
      • Enter all tenant insights and preferences into a database management/CRM tool; ensure continued personalization of services, based on those preferences.
      • Report key findings (either anecdotally or statistically via CRM) internally to executive team and back to tenants.
      • Manage building amenity spaces and work with tenant experience managers to program those amenity spaces for tenant events.
      • Coordinate with property management to respond to tenant requests, feedback and issues.
      • Assist tenants with pre-move in coordination and organize a welcome event for tenants upon move in.
      • Host meetings with tenants to solicit feedback and strive for continuous improvement
      • Escort special tenant guests through check in and security to ensure a pleasant and efficient experience.
      • Accompany leasing and property management on tours for new prospects.
      • Other hospitality-related requests, as needed.

Keywords: Silverstein Properties, Inc., Philadelphia , Tenant Hospitality Ambassador, Other , Philadelphia, Pennsylvania

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