Company: The Children's Hospital of Philadelphia
Posted on: November 12, 2019
1300 MKT - Wanamaker Building Req ID: 29048
Employment Status: AF - Active - Regular - Full Time JOB
This position requires professional phone skills, independent
thinking and advanced scheduling/registration techniques. The
Access Services Specialist will plan, coordinate, schedule and
register outpatient appointments and procedures to optimize patient
flow for designated area of responsibility. Appointments will be
scheduled in an efficient and timely manner by answering telephone
calls on the ACD line, screening calls and taking messages. The
scheduling duties will involve coordinating and scheduling
outpatient appointments as well as procedures (depending on the the
scheduling area). Registration duties will involve verifying and
updating patient demographics, referring physician and insurance
information. Other responsibilities include verifying insurance
eligibility as well as providing co-payment/payment requirements.
* Support and provide superior service via phones, email and faxes
as a receiver and caller, while maintaining department quality and
* 95% accuracy rate on all incoming and outgoing calls, emails and
* 95% accuracy rate on all registration fields
* Total of 7.0 productive hours as evidenced in the combined total
of Average Skill Set Talk Time, Average Wait Time, and Call Work
* Consistently contribute to team goal of answering 90% of incoming
calls within 30 seconds
* Takes a minimum of 60 incoming calls per 8 hour shift
* Follows guidelines of schedule adherence
Coordinate and schedule patient appointments according to
department s policies and procedures, in a timely and effective
* Demonstrates a solid understanding of appointment templates for 2
divisions * Understands complexities of division and displays
excellent customer service when working with internal customers. *
Consistently offers wait list as an option when appropriate and
utilizes wait list to fill appointment slots.
Obtains all necessary appointment information and assures patients
are scheduled appropriately for evaluation and/or testing, checking
with clinical staff when necessary for guidance.
* Understands and displays competency on Passport, Navinet and
Uniter Community Health Systems * Secures the financial integrity
of each account to maximize reimbursement. * Gathers and updates
all patient information and completes a full registration. * Refers
patients to financial counselor if they are self pay or need
further financial counseling.
Conducts a structured, focused interview with the patient,
referring M.D. or referring PCP to gather information regarding the
* Demonstrates solid customer service skills. * Consistently
demonstrates the CHOP values in working with families * Obtain and
document referrals, authorizations and pre-certifications. *
Ensures standard opening and close of call is consistent with
Follows hospital and department procedures and policies.
* Attends mandatory staff meetings.
* Participates and contributes to team projects. * Works
collaboratively with team members to meet team goals.
JOB RESPONSIBILITIES (CONTINUED)
JOB RESPONSIBILITIES (CONTINUED)
REQUIRED LICENSES, CERTIFICATIONS, REGISTRATIONS
REQUIRED EDUCATION AND EXPERIENCE
* High school diploma required. * 3 years of related experience
required. * Strong customer service experience required.
PREFERRED EDUCATION, EXPERIENCE & CERT/LIC
* Bachelor's degree preferred
* Background in medical terminology preferred. * Medical Insurance
background preferred. * Call Center experience preferred.
ADDITIONAL TECHNICAL REQUIREMENTS
All CHOP employees who work in a patient building or who provide
patient care are required to receive an annual influenza vaccine
unless they are granted a medical or religious exemption.
Children\'s Hospital of Philadelphia is committed to providing a
safe and healthy environment for its patients, family members,
visitors and employees. In an effort to achieve this goal,
employment at Children\'s Hospital of Philadelphia, other than for
positions with regularly scheduled hours in New Jersey, is
contingent upon an attestation that the job applicant does not use
tobacco products or nicotine in any form and a negative nicotine
screen (the latter occurs after a job offer).
Children\'s Hospital of Philadelphia is an equal opportunity
employer. We do not discriminate on the basis of race, color,
gender, gender identity, sexual orientation, age, religion,
national or ethnic origin, disability or protected veteran
VEVRAA Federal Contractor/Seeking priority referrals for protected
veterans. Please contact our hiring official with any referrals or
CHOP Careers Contact
2716 South Street, 6th Floor
Philadelphia, PA 19146
Keywords: The Children's Hospital of Philadelphia, Philadelphia , Access Scheduler, Other , Philadelphia, Pennsylvania
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