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Scheduling Specialist - King of Prussia

Company: Quench
Location: King Of Prussia
Posted on: September 14, 2019

Job Description:


Scheduling Specialist
Department: Scheduling

Location: King of Prussia, PA

As a-- Scheduling Specialist , you would be a part of our customer service team and be responsible for inbound phone contact with customers, data entry, customer orders, database maintenance, billing and collections. The Scheduling Specialist will strive to build and maintain business relationships with clients and internal customers by providing prompt and accurate service so as to promote customer loyalty.Essential Functions:

  • Provide the world-class customer service on every customer contact
  • Deal directly with customers via phone or through electronic inquiries
  • Respond promptly to all customer inquiries and requests and follow each inquiry through to completion
  • Coordinate new equipment installation requests
  • Work with Sales, Service, and Supply Chain to ensure customer expectations are met
  • Identify and escalate priority issues
  • Participate in daily meetings with field service representatives to proactively identify issues
  • Mentor and guide other members of the Customer Care team, when needed
  • Maintain regular and reliable attendance Requirements:
    • At least two years of previous Customer Care or Scheduling experience
    • Ability to solve complex billing and invoicing inquiries and questions
    • Must have a "customer-centric" attitude with an eagerness to provide world-class customer service
    • Ability to communicate clearly and professionally, both verbally and in written correspondence
    • Knowledge of Microsoft Office (Outlook, Excel, Word)
    • Must be able to multi-task and switch between different communication channels quickly and efficiently (email vs. phone)
    • Extremely organized and detail oriented
    • Ability to work in a team and across different departments
    • Must be resourceful and thorough in a fast-paced environment At Quench, there are plenty of opportunities for people who:
      • Communicate; collaborate; share ideas, successes and failures equally
      • Are dependable, committed, energetic and up-beat
      • Look to solve problems, go the extra mile, are team players We call this "Quenchiness" -- it's rewarded openly and tangibly. We work hard while having fun every chance we get. Quench offers competitive salary and benefits, performance bonuses, and incentive awards. We are proud to be an Equal Opportunity Employer.Benefits
        • Health insurance
        • Dental insurance
        • Vision insurance
        • Flexible Spending Account
        • Life Insurance
        • Disability Coverage
        • 401(k) Plan with Employer matching
        • Employee Stock Purchase Program
        • Tuition Reimbursement
        • Generous PTO
        • Employee Referral Bonuses We're water experts, so you don't have to be. For over 20 years, Quench has focused exclusively on providing businesses with the best drinking water. This commitment to doing one thing well has made us the trusted water authority for over 50% of the Fortune 500.We offer filtered water coolers, ice machines, sparkling water dispensers, and coffee brewers to fit any workplace. We have a filtered drinking water solution that is right for you, no matter your industry: government, education, medical, manufacturing, retail, hospitality, and thousands of small businesses. Big or small, your filtered drinking water solution will be installed by one of our Quench-badged service technician.We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Keywords: Quench, Philadelphia , Scheduling Specialist - King of Prussia, Other , King Of Prussia, Pennsylvania

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