PhiladelphiaRecruiter Since 2001
the smart solution for Philadelphia jobs

Customer Support Specialist

Company: Mommy Jobs Online
Location: Willingboro
Posted on: August 17, 2019

Job Description:

This position is with Mommy Jobs Online, so please visit www.mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is now seeking Customer Support Specialist that often collaborate with the Sales or Success team on customer issues. Having a good sense of sales opportunities and churn risks is crucial. Our focus is email support. Were not currently doing chat support, and only use phone calls and/or screen shares when an issue cannot be solved efficiently over email. We have a comparatively low ticket volume, with a high proportion of technical tickets and complicated workflow related challenges. Macros / canned responses are an occasional tool, not a crutch. We do a lot of writing. The emphasis is on a consultative approach and providing individualized responses to customers. Were a team of three people and work in a shared ticket queue. Theres no traditional ticket escalation or ticket assignment. If a technical problem cannot be solved internally, we work directly with an engineer. Youll have a high level of independence and responsibility immediately, and be expected to manage your own time. Our main focus is the support ticket queue, but youre also free to create and champion your own side projects (writing new support content, creating a feature proposal for the product team, etc.) Must haves ... Work schedule based in one of the following time zones: US eastern time (UTC-5), UK time (UTC0), Central European time (UTC0) Experience working in a remote environment (communicating asynchronously over slack, zoom, email, etc.) Native-level English proficiency and able to easily communicate with customers over email, chat, and phone Ability to break down complex concepts into concise and well-written content Bonus skills / attributes ... Experience in a field focused on customer / client relationships (e.g. customer support, business development, tutoring, teaching, counseling, sales, account management) Undergraduate degree in computer science or equivalent Junior level experience as a software engineer or web developer Experience writing or formatting online content Strong knowledge of Python Pay: $15.00 per hour / DOE Why work with us? Work remotely and create your own schedule (we believe in trust and autonomy) Enjoy face-to-face time with the whole team on all-expense paid retreats 2x year. Experience building a truly successful SaaS company with a dedicated, small team where you can have a huge impact Above market salary Excellent medical & dental coverage, including 99% paid premiums and HSA option (US residents) Matching 401k (US residents) To Become An Agent Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLAMY when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Philadelphia , Customer Support Specialist, Other , Willingboro, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Own your own Franchise: Investment starts at $30k
Description: Instead of getting another
Company: FranchiseHelp
Location: Lakewood
Posted on: 08/22/2019

AmeriPlan's Work From Home Opportunity
Description: Interviewing Benefit Consultants Work train 100 from the comfort of your home as a Benefit Consultant with AmeriPlan. AmeriPlan is the leading Discount Medical Plan Organization DMPO in the United (more...)
Company: AmeriPlan
Location: Harrisburg
Posted on: 08/22/2019

Security- PT
Description: Location: US-PA-New HollandType: Part-TimeShift: 3rd Shift br br OverviewGarden Spot Village is looking for someone to join our night shift team No evening will
Company: Garden Spot Communities
Location: Lancaster
Posted on: 08/22/2019


Clinical Supervisor (RN)
Description: Position Overview br The Clinical Supervisor provides overall management and supervision of client care activities within the home care setting. Work in conjunction with other team members to ensure (more...)
Company: Aveanna Healthcare
Location: Harrisburg
Posted on: 08/22/2019

Chiropractor
Description: Are you a young chiropractor who graduated within the last 5 years Are you a passionate clinician but working in an environment that is uninspiring and monotonous Do you value rehab and manual therapy (more...)
Company: COHLE PERFORMANCE CHIROPRACTIC LLC
Location: Harrisburg
Posted on: 08/22/2019

74D Chemical Operations Specialist
Description: 74D Chemical Operations Specialist br br Job ID: 1098870 br br Job Views: 8 br br Location: HARRISBURG, Pennsylvania, United States br br ZIP Code: 17103 br br Job Category: Police (more...)
Company: Army National Guard
Location: Harrisburg
Posted on: 08/22/2019

Law Enforcement Transcriber - Crimes Against Youth
Description: Mommy Jobs Online is recruiting individuals who can transcribe audio content of criminal investigations. We are looking for a dedicated pool of contractors who can consistently complete 40-60 audio minutes (more...)
Company: Mommy Jobs Online
Location: Hicksville
Posted on: 08/22/2019

25U Signal Support Systems Specialist
Description: 25U Signal Support Systems Specialist br br Job ID: 1098863 br br Job Views: 10 br br Location: HARRISBURG, Pennsylvania, United States br br ZIP Code: 17103 br br Job Category: Technology (more...)
Company: Army National Guard
Location: Harrisburg
Posted on: 08/22/2019

Crew Leader
Description: CREW LEADER br br Req : 3185 br Category: Service and Trade br Status: Full-Time br Shift: Day br Location:
Company: RWJBarnabas Health
Location: New Brunswick
Posted on: 08/22/2019

Security- PT
Description: Location: US-PA-New HollandType: Part-TimeShift: 3rd ShiftOverviewGarden Spot Village is looking for someone to join our night shift team No evening will be the same, as you assist
Company: Garden Spot Communities
Location: Lancaster
Posted on: 08/22/2019

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Philadelphia RSS job feeds