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Merchandise Supervisor

Company: Buy Buy BABY
Location: Lansdale
Posted on: August 17, 2019

Job Description:

As a Sales Floor Supervisor you will oversee and direct the merchandising activities within a Specialty Department. You will work in conjunction with the Department team to ensure proper product presentation while driving sales results and delivering a high level of customer service and meeting productivity goals.Key Responsibilities:

--- Coordinates and supervises the daily activity to ensure executive of operational plan

--- Independently implements resource and operational plans and collaborates with management to troubleshoot and resolve issues as they arise

--- Oversees and conducts new hire orientations for store associates to ensure they have knowledge of customer service policies and standards

--- Oversees and tracks the training sessions in customer service activities, processes and procedures for all store associates

--- Demonstrates advanced knowledge of merchandise category, customer needs, and/or operational procedures; provides coaching and training to associates on team and throughout the store as needed

--- Interviews all prospective candidates and trains and develops the associates within their department

--- Manages associates performance, annual review and progression within job catalog

--- Provides direction to ensure the maintenance of the stockroom is clean, safe and in accordance with company directives

--- Responsible for authorizing transactions and turning keys when necessary

--- Promptly and politely responds to customer inquiries and requests for support

--- Oversees incoming and outgoing shipping activities to ensure accuracy, completeness and conditions of shipments

--- Directs the receiving and unloading of store merchandise from third party vendors

--- Directs stocking of merchandise on applicable store fixtures following established stocking standards and stocking plans

--- Manages the MDP/ADP execution as well as the follow up of the completion of these processes

--- Manages the daily replenishment and put away processes to ensure timing and accurate execution

--- Executes activities related to store initiatives (for example, efficiency procedures, safety procedures)

--- Assigns tasks and monitor schedule/breaks for the associates within their department

--- Assists associates to provide increased service to customers in response to specific needs and requests

--- Troubleshoots and provides solutions for customer complaints, escalating to management when necessary

--- Performs additional duties as required including, but not limited to, stocking, freight processing, price changes, cart retrieval, break room and restroom housekeeping

--- Decisions are guided by policies, procedures and the stores business plan; receives guidance and oversight from store management

--- Demonstrates commitment to the organization by maintaining regular, on site attendance, is reliable and follows through with responsibilities

Education/Experience

--- High School diploma or equivalent

--- 5-6 years of retail experience desired, including team lead experience in operational or customer-facing roles

Keywords: Buy Buy BABY, Philadelphia , Merchandise Supervisor, Other , Lansdale, Pennsylvania

Click here to apply!

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