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Claims Supervisor

Company: Auto Plus Pep Boys
Location: Philadelphia
Posted on: December 9, 2018

Job Description:

Icahn Automotive Group LLC (Icahn Automotive) was formed by its parent, Icahn Enterprises L.P. (NASDAQ: IEP), to invest in and operate businesses involved in aftermarket parts distribution and service. Our businesses have a singular focus: provide premium automotive parts and services at a great value. The businesses of Icahn Automotive today consist of Pep Boys? automotive aftermarket retail and service chain, Auto Plus? automotive aftermarket parts distributor, Precision Tune Auto Care? owned and franchised automotive service centers, and AAMCO Total Auto Care franchised service centers. The businesses of Icahn Automotive total over 22,000 employees, over 2,000 company-owned and franchise locations and 25 distribution centers throughout the US, Canada, and Puerto Rico. The Claim Supervisor will support the stores in all states with their third-party property damage and product claims. The Claim Supervisor will also assist in training and supervision of the Claim Processor/Coordinator staff. The supervisor will be expected oversee the daily activities of the claim staff; assist in the resolution of difficult claims; and direct and participate in the investigation of incidents involving actual or alleged property damages to customer and third-party vehicles arising from the alleged negligence of our store and/or service technicians. The position will also handle Small Claim Litigation. The position requires the ability to investigate; evaluate; mitigate; and resolve claims up to the granted settlement authority for the position and to assist in the training of the claims staff to do the same. DUTIES AND RESPONSIBILITIES: * Management of a diary of claims both personal and supervisory. * Ensure that claim data is properly maintained, including closing dates, notes, loss causes, etc. * Process payments to customers and vendors as required. * Communicate with store management and customers. * Conference files with staff and/or General Liability Manager as required for authority and strategy. * Assist in monitoring claim file activity to ensure best in class claim handling. * Return all phone calls promptly. * Schedule car appraisals and car rentals as needed. * Review, investigate, and resolve Small Claim litigation. * Pursue third parties for contribution and/or subrogation. * Assist in setting goals and standards for the property damage unit. * Perform various other functions and duties as requested and required. * Supervise Claim Processors. KNOWLEDGE, SKILLS, AND ABILITIES: * Strong customer service skills. * Excellent verbal/written communication skills. * Knowledge of Word and Excel. * 5 or more years of claim or risk management experience investigating and resolving GL, Product, and/or Auto claims. * Prior supervisory experience helpful. * Prior litigation experience a plus. * Multi-state experience beneficial. Equal Opportunity Employer Minorities/Women/Protected Veterans/DisabledSDL2017

Keywords: Auto Plus Pep Boys, Philadelphia , Claims Supervisor, Other , Philadelphia, Pennsylvania

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